Overall, the service rep was helpful and I was pleased with the work. However, I've had concerns with the service department's knowledge surrounding 5 tire rotations. The rep didn't know that 5 tires can be programmed into the system, and that reprogramming is not necessary every time the tires are changed. On a previous visit a different rep wasn't familiar with the 5 tire rotation at all. One time the tires were not rotated the direction shown in the manual and I was concerned the tires would not be wearing evenly, so now I leave the manual on the front seat open to that page. For vehicles with a full size spare it should be a common and recommended service to do a 5 tire rotation so that they all wear evenly and the spare doesn't become unusable with different tread depths. It also extends the life of all tires. Better training on this is definitely needed throughout the service department.
Anonymous
•
Sep 26, 2023
5.0/5
5.0/5
Fantastic
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
A man called Ian is a attentive person and that made me feel like I was in good hands
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Enthusiasm and trust
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
All done!
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Perfect service with Alejandra and really helped find exactly what we were looking for at the right price. Was very informative and there along for every step.
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Taylor was great! Great customer service and very informative. He was so helpful and had an answer to all my questions.
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Was good and fast, professional and courteous staff
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Everything went well!
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Had punctured tire, was replaced under warranty at no cost. I really appreciated the advice given on some additional items that appeared during inspection.
Overall, the service rep was helpful and I was pleased with the work. However, I've had concerns with the service department's knowledge surrounding 5 tire rotations. The rep didn't know that 5 tires can be programmed into the system, and that reprogramming is not necessary every time the tires are changed. On a previous visit a different rep wasn't familiar with the 5 tire rotation at all. One time the tires were not rotated the direction shown in the manual and I was concerned the tires would not be wearing evenly, so now I leave the manual on the front seat open to that page. For vehicles with a full size spare it should be a common and recommended service to do a 5 tire rotation so that they all wear evenly and the spare doesn't become unusable with different tread depths. It also extends the life of all tires. Better training on this is definitely needed throughout the service department.
Anonymous
•
Sep 26, 2023
5.0/5
5.0/5
Fantastic
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
A man called Ian is a attentive person and that made me feel like I was in good hands
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Enthusiasm and trust
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
All done!
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Perfect service with Alejandra and really helped find exactly what we were looking for at the right price. Was very informative and there along for every step.
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Taylor was great! Great customer service and very informative. He was so helpful and had an answer to all my questions.
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Was good and fast, professional and courteous staff
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Everything went well!
Anonymous
•
Sep 25, 2023
5.0/5
5.0/5
Had punctured tire, was replaced under warranty at no cost. I really appreciated the advice given on some additional items that appeared during inspection.