We had our Subaru Crosstrek in for repairs. No intention to buy a car. Marcus is an awesome Service Advisor. They did the diagnostics and showed us pictures and he explained the needed repairs. The service took a little bit longer than expected but he gave us a loner to drive. A 2023 Crosstrek which made it very tempting to look at buying another car.Thanks Marcus!!
Mary
•
May 22, 2023
5.0/5
5.0/5
Great service. Professional and efficient!
Anonymous
•
May 21, 2023
5.0/5
5.0/5
As usual, the service process was well organized, efficient, courteous and accurate. I appreciate the updates. This was, as always, a very positive and professional experience.
Elizabeth
•
May 21, 2023
5.0/5
5.0/5
Everything was taken care of. Brandon was helpful and knowledgeable and friendly.
Anonymous
•
May 21, 2023
5.0/5
5.0/5
Bought an Outback Wilderness!
Stephanie
•
May 21, 2023
5.0/5
5.0/5
Wally made my service experience easy and convenient--he was able to get my car in for extra service, worked with me to figure out exactly what I needed, and gave me a loaner so I didn't have to wait. I am happy to be using Mike Shaw Subaru for my servicing!
Anonymous
•
May 20, 2023
5.0/5
5.0/5
The entire process from my wife and I initially just looking into the option of buying our first Subaru (for our son) to test driving it and the explanation of all the details and options etc…to our purchase decision, completing all paperwork and even thorough explanation and hands-on directions using the new Subaru technology systems prior to leaving the lot was amazing.Tom DeHerrera, our salesman from start to finish was absolutely fantastic and perfect; we are thankful that Tom was our salesman and representative through this entire process. My wife especially hates the sales process and pressure most car dealer salesman are common for using, Tom was a perfect gentleman and made sure the Subaru we purchased was perfect for our sons first vehicle and that the entire process was pleasant and bearable. Tom also impressed wife by paying attention to and communicating with BOTH of us, husband and wife. Had Tom only communicated with me as the husband and head of the house, we would have walked away ~ it offends my wife greatly when we are both there and she is ignored. Car salesman especially, can learn from Tom in this matter. Thank you Tom and Mike Shaw Subaru.Frank James Licher IV, and,Chien-Hui “Annie” Chuang
Mike
•
May 19, 2023
4.0/5
4.0/5
Good service, friendly people.
Denice
•
May 19, 2023
5.0/5
5.0/5
Excellent experience, Tom was really great! He answered all my questions and went over all the features of my new car in detail. The financing was fast and hassle free. I would definitely recommend Mike Shaw Subaru.
We had our Subaru Crosstrek in for repairs. No intention to buy a car. Marcus is an awesome Service Advisor. They did the diagnostics and showed us pictures and he explained the needed repairs. The service took a little bit longer than expected but he gave us a loner to drive. A 2023 Crosstrek which made it very tempting to look at buying another car.Thanks Marcus!!
Mary
•
May 22, 2023
5.0/5
5.0/5
Great service. Professional and efficient!
Anonymous
•
May 21, 2023
5.0/5
5.0/5
As usual, the service process was well organized, efficient, courteous and accurate. I appreciate the updates. This was, as always, a very positive and professional experience.
Elizabeth
•
May 21, 2023
5.0/5
5.0/5
Everything was taken care of. Brandon was helpful and knowledgeable and friendly.
Anonymous
•
May 21, 2023
5.0/5
5.0/5
Bought an Outback Wilderness!
Stephanie
•
May 21, 2023
5.0/5
5.0/5
Wally made my service experience easy and convenient--he was able to get my car in for extra service, worked with me to figure out exactly what I needed, and gave me a loaner so I didn't have to wait. I am happy to be using Mike Shaw Subaru for my servicing!
Anonymous
•
May 20, 2023
5.0/5
5.0/5
The entire process from my wife and I initially just looking into the option of buying our first Subaru (for our son) to test driving it and the explanation of all the details and options etc…to our purchase decision, completing all paperwork and even thorough explanation and hands-on directions using the new Subaru technology systems prior to leaving the lot was amazing.Tom DeHerrera, our salesman from start to finish was absolutely fantastic and perfect; we are thankful that Tom was our salesman and representative through this entire process. My wife especially hates the sales process and pressure most car dealer salesman are common for using, Tom was a perfect gentleman and made sure the Subaru we purchased was perfect for our sons first vehicle and that the entire process was pleasant and bearable. Tom also impressed wife by paying attention to and communicating with BOTH of us, husband and wife. Had Tom only communicated with me as the husband and head of the house, we would have walked away ~ it offends my wife greatly when we are both there and she is ignored. Car salesman especially, can learn from Tom in this matter. Thank you Tom and Mike Shaw Subaru.Frank James Licher IV, and,Chien-Hui “Annie” Chuang
Mike
•
May 19, 2023
4.0/5
4.0/5
Good service, friendly people.
Denice
•
May 19, 2023
5.0/5
5.0/5
Excellent experience, Tom was really great! He answered all my questions and went over all the features of my new car in detail. The financing was fast and hassle free. I would definitely recommend Mike Shaw Subaru.