It was a seamless performance. It came in actually ahead of time. The car wash was a nice touch and greatly appreciated.

Great service and communication prior to purchase. Made the buying process easy and daily quick. Worked with me to get me in an outback that fully met my needs

After avoiding buying a new car during pandemic this was by far the smoothest, easiest car purchase I’ve made. I’m so accustomed to car salesmen who are deceiving. Cliff was wonderful

Tom DeHerrera was super helpful and responsive to all my needs! He worked with me and listened to everything I wanted in a car, and moved forward accordingly. I really appreciated how much he stayed in contact with me throughout the process, since I had to wait a few weeks for my car to arrive. Thank you Tom!

Thorough inspection of my vehicle and helped me set a plan in place to take care of what needed work done

The reason I give 4 star, becouse the give me loaner car drive to work. . My vehicle in the shop from 7:30am. Do to change new car buttery. Till afternoon the can’t get it done. I have to pick my vehicle in next days.

My service representative was polite and communicated status updates periodically via text system. They honored the website coupons for my services, which was wonderful and really helped me out financially. This was my visit time at Mike Shaw Subaru, and I will be glad to come back for my next service!

I got a LOF as needed for a 3 yr old car... why am i being asked if i purchased a car fully online with clicklane in this survey?

The service was excellent from start to finish. I will definitely go back anytime. I need service for my Subarus.

Mathias was awesome as usual. Got my floor mat situation sorted, fixed my system to remind me to come back at the right time, got my ride setup and was just fun and pleasant. I appreciate real people who are genuine, like Mathias. I now look forward to getting my oil changed instead of putting it off and dreading it for months. I will say I tried to book online, but the services were confusing (did I need an emergency oil change? You have all my info, so why was that a choice?) and there was not a place to say I needed a ride somewhere. So I had to call and wait for six minutes to get to a human. I then tried to tell the woman who answered about the issue, but she was argumentative. She tried to say it was there and that it would definitely come in my confirmation email as a choice, but neither of those things are true. She then just ignored what I was saying and asked me a different question. On the website you can only select "I have a ride" or "I will wait for my vehicle". You cannot state that you want a ride somewhere.