Overall, the service was excellent. The advisor kept me apprised of additional service needs and explained my options. Cost of the service was less than the dealership where I purchased my car. The only issue I have is the distance Mike Shaw is from my home (live in Parker), but that is a minor issue compared to the outstanding service I received. I would recommend that the billing department or service advisor inform customers of the name they will see on a credit card statement (the company that purchased Mike Shaw) since not all are aware of it. It could be easily resolved by adding the words "Mike Shaw" to the name appearing on a credit card charge.

Bad weather travel day, but all went well with recall and alignment activities. The only issue / surprise was somehow we lost our radio preselects. Also missed Clifford by scheduling on his day off. Thanks for all your team does for us. Ron and Patti

Oil change and tire rotation, plus change of the passenger cabin filter performed adequately.

It was all good. Time frame seemed a little long for oil change but I understand due to how many customers were there

Quick, same day service with no appointment. Knowledgeable staff and excellent service.

Mathias was an absolute professional helping me understand everything involved with the service of my Legacy, as well as planning for the next service visit.

The rating was a 4 because it was expensive to fix my car, but Marcus was very helpful and very personable. His suggestions helped me prioritize the things I needed vs. would be nice. He was spot on for the time needed to fix the car and very helpful with getting a rental. One question--have you stopped washing cars as part of your service?

My battery had died because of the cold weather so I needed a later appt., on a Saturday, so that I had time for the road side assistance to come and give me a jump. Mike Shaw Subaru was very accommodating and switched my appt. from 11:30am to 1:00pm. I really appreciated this flexibility.

Outstanding

It was ok, but the weather was cold. The service was great. Ben even text me to let me know that everything was going good! Thanks Di.