Quicker than expected and great overall experience.

It was fantastic! Anthony Castillo was super helpful and I'm glad he was the one helping me. Answered all my questions and was able to help me with everything I needed.

Scheduling appts was easy and convenient. System confused our two car which delayed checkin. Service was easy.

Liz was amazing and really went the extra mile. She was very transparent and communicated very well.

Visit was very good!! Tim was very easy to work with. Took less time than I expected!!! I will return for further service!!

I had a ticking noise in the engine of my 2016 Imprezza, I took it in to service and found out that there was a TSB (technical service bulliten ) for this issue on my car. My car was out of warranty and Liz the service advisor said that it was an issue with this engine, but that the dealership would not be able to fix it without Subaru’s authorization for repair. After talking with Lisa at Subaru, it was determined that the engine needed to be torn down to find what was wrong. After further investigation, it was found to have severe wear on several parts causing ticking noise. Subaru ended up covering approximately 90 percent of the repair, and now the engine runs great ! Thank you Liz and Lisa for all your help.

Brandon is a very helpful top notch sales rep.

I had a great experience buying my first car. Jamie helped answer all of my questions, and was very patient as I decided which car and which options to get. I ordered a Crosstrek in June and it arrived faster than expected. Both Jamie and Randon were great at providing information without pushing me to add more options/warranties. I appreciate being given the information and time to make my own decisions and that’s what made this process enjoyable to me. One of the reasons I chose to come to Mike Shaw Subaru was because I was offered a test drive despite the fact that I said I was planning to order a car. No other dealerships offered me that opportunity and I was happy to be able to take a similar model for a test before committing to ordering a Crosstrek.

Fast and efficient

Great experience with Ben in service. Prompt, responsive and was very customer oriented and the service itself was expedient