Here are the issues: I gave you five stars because you have a courteous staff, but I think your system of dealing with service customers is absurd. 1. When we bring the car in, we are assigned to a certain person. When we call in, no one but that person can talk to us. When we arrive, we have to see that person even if he is on a coffee break and even if you have four service managers twiddling their thumbs. Haven't you figured out that if you put stuff on a computer, other service managers can read it. It is ridiculous that I have to wait when you have employees who could help me. Another problem is that your software tells me that the car is being worked on and has a time line showing that the car is ready, but the time line is never marked when the car is finished. I waited eight hours for the checkmark showing the car was ready for pickup and it never showed up. When I went in, the service manager told me that the software doesn't show the car is ready for pickup until it is picked up. Are you guys crazy? Then to make matters worse, you call us on a phone other than the Mike Shaw official phone so the call comes in as junk and gets blocked. There are so many junk calls, I have to block all calls not on the contact list. You need to tell your customers all the phone numbers you have so they can be programmed into the contact list. If you can't figure out how to solve these problems, fire your general manager and get someone who knows how to think!

Service was great!

Tommy Lee was so nice, patient, and made the purchase and trade smooth. I can’t recommend him highly enough.

Excellent service! The service was provided with professionalism. The technician clearly explained what was done,. The service time was excellent, and the waiting area was very comfortable, too.

Went in for a notice I received from the manufacturer. Andrew was my service advisor. He was great and kept me informed of what was going to be done and time it would take to be completed. It was done within the timing and he answered all my questions. Great service!

Had an oil change and tire rotation completed in an hour, excellent service, thanks.

I was greeted promptly by a friendly service associate when I arrived for my appointment. My service was completed as I desired.

The service technician who checked me in and out of my service appointment was very professional, friendly and informative. I appreciated his excellent customer service (he even took my car into the car wash quickly when he realized that it had not been done at the end of my appointment). The only reason I am giving Mike Shaw Subaru service dept. 4 stars is that even with the coupon I had for the oil change and the tire rotation, I believe the repairs were a bit too pricey and I spent more on this visit than I was expecting to.

Tim was very thorough and great about communicating with me. Investigated a mystery noise and I believe it solved the problem. Yay!

I always get excellent service when I bring my vehicle to Mike Shaw. My service writer Tim always takes care of my questions or concerns with my vehicle. Work is done correctly and efficiently on every visit.