I found the Subaru Crosstrek that I wanted, started the purchase online. I wanted to see what other offers I got so I waited until the next morning to finish my purchase. I went all the way through the entire purchasing process, thought it was a done deal. Next thing you know I'm getting a call telling me that the vehicle had been sold the day before. I was pretty disappointed to say the least because I really wanted that color and the options that vehicle had. I spoke with Anthony Castillo, he said he would get information together on a vehicle that was comparable and he emailed that to me right away. We then spoke on the phone and I told him my frustrations, he was very professional and apologetic. We did find a comparable vehicle but the price was a little bit more than the original vehicle I wanted. He was able to get the payments as close as possible for me. He then brought the paperwork to me at work so that I could get them signed, and then he delivered the vehicle to me the next day at my request. I did end up finding a chip in the windshield when the car was delivered, I went to the dealership the next day to sign some paperwork as I wanted to add a warranty. On my way to the dealership my low tire pressure light came on, when I got there Anthony took me to the service department where they looked at my tires. Turns out the tires were just low, so they filled up the tires with air. Anthony then talked with his manager about the windshield, and they told me that they would be replacing it for me. All in all I just have to say that the dealership itself could have been a better experience, but Anthony was amazing! I would do business with him again regardless of where he works. Let's just hope they actually take care of my windshield. I would also like to add that the walk around for the car makes me a little suspicious as the windshield was marked as good on that sheet.

Was very pleased with the service since this was the first time I had an oil change done on my Subaru.

Brought my car in for an oil change and maybe brakes. I did not need the brakes and did get a tire rotation for free. Very good experience!!!

Ben hare di a great job of communicating and keeping us updated on our vehicle. Thank you!

While we disliked our Subaru immensely, the staff At Mike Shaw Subaru were friendly, knowledgeable and efficient.

Thank you!

The service was excellent and very quick. Everyone was very friendly and helpful. I highly recommend this dealership and it’s service department

Fast service, I didn’t have to wait very long.

I like the service at Mike Shaw Subaru

My service rep was amazing! I won’t go anywhere else but Mike Shaw Subaru!