I thought my car was shifting wrong. I was assigned Ean and let me just say this guy is insanely friendly and helpful. When they were done and could not duplicate it. He explained what he felt I was experiencing and it honestly made since. He also stated that if I felt I needed to bring the 2023 outback back just let them know. They ran several codes on the transmission and it kept coming back fine. They checked the fluids and even said they rest the computer just to see if it would help. Also I left my Bose headphones in the loaner and Ean found them and kept them because when he called I was traveling. He then kept them longer when I couldn’t make it in during the work week because how swamped I was. Just grabbed them today and I can’t thank Ean enough for being amazing and honestly I know dealership service departments have a bad rap but this place has amazing people. They did suggest a few things but they were way too expensive for me right now but they didn’t pressure me at all.

My tires tread was wearing out much faster than normal. I had bought them from Mike Shaw Subaru 1/25. Marcus, who works in the service center, worked out a deal to get a different tire brand for me. The service rep also found a few items that needed repair. Those items were covered by our extended service plan, that we purchased at the the time we bought the car. It saved us $4000.

Mike made everything incredibly easy! We are working parents with little kids so we need a reliable car without any hassle. He made that possible!

Great, quality service help!

My service rep was great and time it took to do services I wanted was perfect, I would highly recommend the dealer for service.

It was great

Had a small seam tear repaired on my crostrek in a timely manner out in a timely manner and can't even tell seam was ripped.

I arrived early for an oil change and it only took 1 hr. 10 minutes!

OJ was helpful, fair, and good to work with.

Don was excellent on communication. Only negative was that I arrived at 8:25 for my 8:30 appt and Dom didn’t get through with others customers until 8:45. Other technicians were available but none of them offered to assist me or the other people waiting for Dom. And at the pickup, the wait also was another 15 min with other technicians not serving anyone.