As always I had good service at Mike Shaw. My service writer Pham was courteous and very helpful.
Virginia
•
Feb 18, 2022
5.0/5
5.0/5
Experience was Great 🙂👍. Just got off work and came in without an appointment and you got me in right away. Your waiting room was great and chairs very comfortable. Again things was GREAT 😃👍. Thank You🤗😜
Nicholas
•
Feb 18, 2022
4.0/5
4.0/5
So knowing my car needed a special part I ordered the part myself and set up a service appointment the day after the part was scheduled to arrive. I was told by parts that the ordered part needed to be painted as a part of the service. I called service the day before my appointment to verify my appointment and then was transferred to parts to verify my part arrived. Was told again about the painting. When I arrive for my appointment, my service agent told me I would have to come again at another date after they order the part. I had told him I had already ordered the part and had verify that it was there, The agent walked with me back to parts to verify where the part was co formed to be waiting. Parts did let the agent know that the item would need painting and I was told by service The paint person was not in that day, they would do the best to get it painted l, but to expect to leave them the car for a couple of days. The service agent did get me a Lyft home and was super apologetic about all the trouble explaining parts and service don't communicate beyond running to each other. The part ended up not needing to be painted, as it was already painted. The car was ready in less than the quoted labor time. I picked it up the same day. A lot of run around for a simple job. Still better than Aurora.
Jane
•
Feb 17, 2022
5.0/5
5.0/5
routine oil change (and I asked for wiper blades and one headlight needed a new bulb)
Anonymous
•
Feb 17, 2022
5.0/5
5.0/5
Easy and convenient experience. No issues and everyone was helpful and quick.
Dennis
•
Feb 17, 2022
5.0/5
5.0/5
Thanks for the excellent job servicing my vehicle!
Lorraine
•
Feb 16, 2022
5.0/5
5.0/5
The job was done in a very professional manner with a great professional manor would recommend to anyone who wants a great job done right.
Kyle
•
Feb 16, 2022
5.0/5
5.0/5
Very helpful and nice to work with
David
•
Feb 16, 2022
5.0/5
5.0/5
Opt out
Beth
•
Feb 15, 2022
5.0/5
5.0/5
I always get great service. My service manager - Tim Dreger is awesome. I have been working With him for quite a few years now. I think Mike Shaw Subaru lives up to its reputation in customer service
As always I had good service at Mike Shaw. My service writer Pham was courteous and very helpful.
Virginia
•
Feb 18, 2022
5.0/5
5.0/5
Experience was Great 🙂👍. Just got off work and came in without an appointment and you got me in right away. Your waiting room was great and chairs very comfortable. Again things was GREAT 😃👍. Thank You🤗😜
Nicholas
•
Feb 18, 2022
4.0/5
4.0/5
So knowing my car needed a special part I ordered the part myself and set up a service appointment the day after the part was scheduled to arrive. I was told by parts that the ordered part needed to be painted as a part of the service. I called service the day before my appointment to verify my appointment and then was transferred to parts to verify my part arrived. Was told again about the painting. When I arrive for my appointment, my service agent told me I would have to come again at another date after they order the part. I had told him I had already ordered the part and had verify that it was there, The agent walked with me back to parts to verify where the part was co formed to be waiting. Parts did let the agent know that the item would need painting and I was told by service The paint person was not in that day, they would do the best to get it painted l, but to expect to leave them the car for a couple of days. The service agent did get me a Lyft home and was super apologetic about all the trouble explaining parts and service don't communicate beyond running to each other. The part ended up not needing to be painted, as it was already painted. The car was ready in less than the quoted labor time. I picked it up the same day. A lot of run around for a simple job. Still better than Aurora.
Jane
•
Feb 17, 2022
5.0/5
5.0/5
routine oil change (and I asked for wiper blades and one headlight needed a new bulb)
Anonymous
•
Feb 17, 2022
5.0/5
5.0/5
Easy and convenient experience. No issues and everyone was helpful and quick.
Dennis
•
Feb 17, 2022
5.0/5
5.0/5
Thanks for the excellent job servicing my vehicle!
Lorraine
•
Feb 16, 2022
5.0/5
5.0/5
The job was done in a very professional manner with a great professional manor would recommend to anyone who wants a great job done right.
Kyle
•
Feb 16, 2022
5.0/5
5.0/5
Very helpful and nice to work with
David
•
Feb 16, 2022
5.0/5
5.0/5
Opt out
Beth
•
Feb 15, 2022
5.0/5
5.0/5
I always get great service. My service manager - Tim Dreger is awesome. I have been working With him for quite a few years now. I think Mike Shaw Subaru lives up to its reputation in customer service