The agent that assisted me was very friendly and helpful. The actual time it took to complete the recall service was actually shorter than the quoted time which was nice. I do feel it would be fare if Subaru would pick up the cost of transportation to and from the dealership to one's house especially in a recall situation where the quoted time of service exceeds 3 hours. Subaru does not agree with me on this issue.

Since moving to Denver six years ago, the Mike Shaw location has slowly become a bit inconvenient. BUT I keep making the trip for the great service. Thanks, guys.

great service from the top on down.

Efficient and right now time with check in and also the time to complete the service.

When dealing with Jair at Mike Shaw, he makes a person feel valuable and respected. I truly enjoy working with him when I go to Mike Shaw.

My recent experience was overall a good one. Kathy is a wonderful service advisor to work with. She is thorough, friendly and knowledgeable about her job. I brought my car in with a problem that has happened 4 times over the life of my vehicle. Kathy researched the history of the repairs on my car and presented it to Tim for review. He in turn advocated with your service area rep to fulfill my request of having Subaru take responsibility for the repair. They both followed through to give me customer satisfaction. The only negative I have to say is the day I brought my car in for diagnostics (6/11) you were short on service advisors so customers were backed up waiting quite a awhile waiting (more than 15 min) to be checked in. I spoke with Mitch and he was pleasant and accommodating. I also was given a loaner car that day even though I was told there weren't any available. I feel your service department is well run and that you genuinely care about your customers. Thank you!

Patrick went out of his way to help me learn about the features of the models I was investigating, and he was very accommodating in allowing me a generous test drive at the end of his work day.

Austin and Russel were great to work with and helped me with my 2019 Outback purchase and mirror repair

I enjoyed my visit especially Jesse, she was very welcoming and professional. I know she will have a place with Mike Shaw for a long time. Sincerely, Robert Porreco

Had a great service today. Service rep was super friendly and courteous. They got me in and out quickly, even without an appointment.