The only thing that was not a 5 was that the email I got when I made the appointment did not follow through after “service complete” with “ ready for pickup”. That is what I was watching because I was outside at home.

Eric was wonderful! Very smooth experience. They gave me a good price on my trade in and the financing was super fast!

I was in a tough situation. My 2012 Impreza was driving fine, but emergency check engine lights were on. I stopped in Grand Junction and had a valve kit for the transmission installed. I made it to Denver before the lights came on again. At Mike Shaw Subaru the diagnostics showed the car needed a new transmission. They couldn’t change the situation, but both the service and sales department were extremely considerate and helpful as I moved into a newer Impreza. I almost gave a rating of 4 because there was only one car on the lot that met my criteria. I think it was the right car - I love it - but it would have been nice to have an Outback and a Forrester to compare. So, a 4 for the availability of choice, but a high 5 for service and people!

The recall work was done and finished in a short period of time. Wally at the Northglenn , CO dealership is great. He gets things done! Thank you For a job well done.

My experience at Mike Shaw has always been a great experience! The staff is very kind and courteous. They communicate very well of what’s going on and what is needed.

Time is personable trustworthy and fair

Visit was related to a Subaru recall. The Service Advisor was professional and very helpful. He sent email messages letting me know the status and completion of the recall work. Thank you!

Awesome Job!!!! Thank You for all you do there at Mike Shaw Subaru in Thorton because of service and standards I recommend you guys I live in centennial and I drive to your location because of how you treat people and our cars so thank you if there was 10 star I would give you that ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ THANK YOU

Timothy was Very professional, personable and the service was proficient and quick!

Alex could not have been more perfect when greeting me as I pulled up with shattered glass all over my lap. I was full of adrenaline and nerves after my drivers side front window shattered as I was driving on the highway. I came right to your repair center. Alex's first question was “Are you okay?” and I immediately started crying because he wasn’t worried about the huge mess I brought in rather checked in on me. His second statement was “let me see if I can get you a loaner.” I was only expecting to drop off the car for repairs and to get a shuttle to work but he went above and beyond. Not having me worry about anything and getting me off to work. Thank you Alex for helping me on a rough day! Also, I was pleasantly surprised to find that your business is donating to HBCUs as part of a giving campaign. Way to Subaru for investing in the next generation of diverse leaders!