Bien

My 3rd purchase from MS Subaru, friendly experience and fair price.

Exceptional service as always. Easy scheduling of appointment, courteous and helpful staff set me up with a loaner, communicated anticipated repair expenses, and quickly performed the work. My Outback's never run better, even when it rolled off the lot the first time. You guys rock.

Cliff made the experience easy!!

Service technician was professional and thorough.

I cannot say enough wonderful things! I walked in for my appointment and Wally got me taken care of in no time. Thanks so much for a painless experience.

I was really pleased with my experience at Mike Shaw Subaru. I typically avoid going to dealerships in general because of the poor customer service and extremely overpriced cost of services however I really needed to have a recall issue addressed in addition to other services. I was so pleased with Mike Shaw Subaru, I will definitely be returning to them again. Their only appointment system make it easy to schedule around my hectic schedule. Dan Bury handled my car and was very straightforward and honest with me which I really appreciated. They also used an online system to inform me of any concerns picked up during the inspection process which I liked since I didn’t want to be waiting at the dealership for the 2+ hours it was going to take to get everything done. Highly recommend Mike Shaw for your Subaru needs!

It was my first time getting an oil change. I pulled up to service garage, the lady that checks you in said ok, you can go on through. At least that is what I thought she said, cuz of her mask it was hard to understand her. So, I went in through and sat down. I didn’t realize you had to “check” in with someone else. No one said anything to me. I waited two hours, then asked about my car (Toyota dealer was always two hours, but you guys quoted one). That is when I found out they hadn’t even started it. I was pretty upset at this point. The service people were very nice and apologetic. They got the car done in 20-25 minutes, which was nice. I’m pretty sure the sales guy told me you had to check in, now that I think about it, but that was 6-7 months earlier when I bought the car ....along with all the other things they tell you. I think maybe someone along the line should not assume everyone knows what to do on their first visit, or check in with people waiting a long time in the visitor area, or find out who’s car is sitting in the Bay Area. I get it, the service guy said that is where the tint windows cars go, but my windows were tinted. I’ll check in next time, but maybe you can figure out how to help other people on their first visit. Thanks

Great communication through text message on needed repairs and quick service.

Once again Walley provided me with excellent service, he was quick to understand my problem and took action immediately. Later that morning he communicated with me via text to inform me that my car tire had been repaired. I look forward to working with Walley and hope he remains a part of your team.