Very good work.

The recall computer update would not load. The service person compensated for time and having to come back later by deducting the tire rotation which I appreciated. Suggest you hook a battery to car for hour long computer update instead of car idling that long. Was there 2.5 hours for oil chang, tire rotate and recall computer update.

The Mike Shaw Service team got me in the next day after I called about my burned out headlamp. I arrived early and was immediately served, wait time was short while I kept up with work in a nice waiting area with high speed internet. I could not ask for more.

Good work in a timely manner

When the mechanic found out the extent of the problem he replaced the part at no cost to me. That is what I love about Subaru! They stand by their products!

Overall I’m happy with the vehicle I purchased. The price of the vehicle, and the friendliness of the staff I’ve worked with. Especially your willingness to get a tough situation sorted. That being said.... I did have a few problems. Namely the damage to the vehicle I bought (both rear air shocks needed replacing as well as some linkage) that was pre existing damage, and needed immediate repair. I’d purchased an aftermarket warranty from you, which wouldn’t fix the shocks because it was pre existing.... it took 30 days from drop off (December 12-Jan 11) to get my vehicle back which was unfortunate, but in the end your service team came through and agreed to have it repaired at your expense. Which I know you would’ve done had your team caught the issue prior to making it available for sale. . In the end you didn’t he right thing! Thank you. Another issue I have is that I’m now taking the vehicle back in for brake pads due to a warning light for brake wear coming on. I’ve only driven it about 500 miles since I bought it, because it’s been in the shop for a month getting the shocks fixed, so I’m confident I didn’t wear the brakes out. I would’ve expected the brakes to have made it at least 5000 miles....but it’s a used car and I’ll get it sorted. My final gripe is that a vehicle emissions test was not performed on the vehicle prior to purchase, nor was I given a voucher for the test......after confirming this with my salesman, I spent 2 hours and $25 to get the E test completed (it passed beautifully) so I can now get my plates. I understand it’s compulsory for you to offer this, and I didn’t appreciate losing more time to complete this step. Overall I’m impressed by your teams willingness to make the situation right. I’m giving you a 4 star and not a 3 for that reason and the outcome.

I think this is the the only dealership I've been to in my life where I don't feel taken advantage of when it comes to automotive maintenance/service. I've been coming here for years and have worked with 3 separate advisors over that tiger period, most recently Mitch Winter, and all of them have been great. Always accommodating, helpful beyond what would normally be expected anywhere else, and able to get the service done in a timely manner. I'll be coming here for the foreseeable future.

Ashley was excellent, actually both Ashley‘s were excellent. They helped me with some questions about my eyesight following a windshield repair in which the camera has been damaged. They took the time to help me have a legitimate claim to move forward with getting it repaired. I appreciate them taking the time as it had nothing to do with why I was there. They are valuable ladies to have on your team.

Good service as usual

Consistently good service.