Great service

Eric was a great salesperson. He was well organized, knowledgeable about the vehicles and made the process go smoothly.

My wife Glenna and I are long-time customers of your dealership and have purchased several cars from you over the past 20 years. We have also had these cars serviced by your shop and have a long and consistent relationship of trust in your technicians and service personnel. Our Subarus have served us well overall and we’ve continued to come back with the confidence we’ll be treated fairly, honestly, and with quality in mind. A recent experience has served to reinforce our impressions of your dealership along these lines. We brought our 2011 Impreza in for what we expected to be routine 60K maintenance this week, but were informed that we had leaking head gaskets and were in for a significant hit to our bank account accordingly. My first reaction was not good, and frankly quite angry at the prospect of spending a large sum of money on a repair that was unanticipated at this mileage. This unfortunately was not our first experience with the dreaded leaky head gasket issue which seems to come as part of the Boxer engine design package. I was frankly ready to bail on the brand until the grace of your dealership intervened and made all the difference. Your excellent and customer-minded Service Writer, Kathy Nerka phoned me back in 30 minutes with some undeserved and unexpected good news. She’d gone to bat for us and received clearance from management to do the head gasket job on the dealership. This act of grace will be long remembered by this customer and will have more weight in future decisions regarding choice of dealership than any other factor that might come to mind. Thank you for your participation in Kathy’s act of kindness and grace toward us as long time customers.

Dan has to be one of the best ive seen at ur location. Every single person I interacted with was absolutely amazing! Never met a friendlier staff and im in the service industry. Thank you!

5/7. Would come back again.

Service was quick and not pushy. I appreciate that you vacances communicate through text.

Great job (as always)! Mitch was, once again, professional and informative and made sure to answer any questions I had without making me feel rushed. Someone should buy him lunch!

The issue was not correctly identified at first but my return trip was handled very quickly and successfully, which is what is important.

Good

Needed an oil change and an appointment was available same day! Matt was very pleasant, knowledgeable and efficient. Glad I bought my 2016 Subaru Outback at Mike Shaw Subaru!