Everyone at Mike Shaw Subaru has always been helpful, communicative, and friendly. I appreciate the updates, suggestions and accommodations. I highly recommend to anyone looking for a car and great service.

Very thorough! Excellent service❤️🎻❤️🎻❤️

I had an appointment set for a certain time and when I arrived was told they couldn’t get to it for at least two hours. I wanted my car checked over because I was driving to Illinois for a family visit. On the way home my battery died in Iowa and I had to purchase a new one. So I was less than pleased with the service I received prior to my trip.

Very upset with the service department. Last year I purchased the package of 3 oil changes and 3 tires rotations. I only used one service, so I had 2 left. When I checked in, I was informed that the package expired, and apparently expired after a year of purchase. Had I been told that previously, I would not have opted into the package because I don’t drive nearly enough for that. I was very upset about this and their solution was to give me a “free service” that day. I paid for THREE services, and they only gave me two. The lack of transparency upon purchase was very aggravating. Never again.

Bringing our Ascent in fo AC repair was good; a loaner was provided. We have only had the car back for one day; so, hopefully everything is working.I was very put- out by all of the greasy finger prints on the headliner and that the car was not washed.Maybe a shortfall in the QA department!Dean.

staff knowledgeable and explained upcoming services needed

Chose appointment time. Got in imediately for 90,000 service and was done with all in about 3 hours.

Always professional and personable!!

We were lucky to reach Josh on our search for the Uncharted as he was a great person to help us with our purchase. Josh found the car we wanted and kept us updated throughout the process letting us know where things stood on a regular basis. When we arrived to pick up the Uncharted, Josh met us and the lease was ready to sign and we were out the door. Josh reached out several times since the purchase to check on how things are going. He is excellent at customer service!

All was good other than the oil cap was left off and oil blew all over my engine. I could smell hot oil and found the issue. I just wanted you to know but please do not punish the employee but do let him know. No damage no foul.