Always great service.

The building staff (concierge, etc) has been amazing! My main dissatisfaction is my dealings with the leasing agent, Samantha. Throughout the process she was hard to get a hold of and didn’t answer all of my questions/address all concerns. The lease wasn’t presented to me until the lease start date, leaving me to scramble to sign and retrieve all documents on the day of, in order for me to retrieve the keys to the unit. For example, I wasn’t told that insurance was required to get the keys until the day of getting the lease. I was told a welcome package would be left for me, but never received one. I ended up being double charged for my rent deposit and have tried to contact Samantha about how to receive a refund, she hasn’t responded. I had a question about my parking situation because concierge asked for me to get clarification from Samantha, and she hasn’t responded. The contact information on my profile needed to be updated and Samantha had told me that she would fix it, yet she never did. Overall, for these reasons, the application process was slightly discouraging -considering she knew how interested I was in submitting an application, yet was slow to respond on such an urgent timeline, and how she didn’t follow through on “being available to answer any and all questions or concerns”. Once the lease had been signed and all documentation had been sent to her, I haven’t been able to get in contact with her since, nor has she reached out.

There is nothing to improve. The staff is incredible

Nigel is amazing!

All the concierges were amazing and very friendly and improved the quality of the stay quite a bit.

Amy has been amazing to book and communicate with me on any updates. Always so pleasant and helpful.Concierge was so helpful and always ready to look after anything you ask for.

Amy Rattray is wonderful to deal with! She made this all so very easy! Thanks Amy!

Everything is awesome. Super friendly and professional.

The concierge and all of the staff are lovely. They are professional and friendly, always willing to help when carrying in groceries.Love the 'rise and shine' coffee/tea in the lobby.

All employees are very friendly, courteous, professionally doing their job.