Montelago Apartments
3.8/5
3.8 /5
79 Verified Reviews
11881 Gulf Pointe Dr, Houston, TX 77089, US
(281) 481-0026
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79 Verified Reviews
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5.0/5
5.0 /5
Staff was amazing!
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4.0/5
4.0 /5
Everything during my visit with my “Sister-in-Law” was very good. Remember what I told you during my later visit, my sister-in-law was going to live in the apartment, not me. I was going to help her make the monthly lease payments. She decided not to lease because there no immediate First Floor apartment available and it was too close to her home.PLEASE DO NOT SHARE MY FEEDBACK PUBLICLY.Thank you for everything.
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1.0/5
1.0 /5
Nothing ever gets fully resolved , they can’t change my light bulbs in the closet which is higher than the average closets , they don’t ever finish the work and they tell the office they have . And every single thing is wrong they “have to order it “ no follow ups ,
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1.0/5
1.0 /5
Garage still not fixed
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5.0/5
5.0 /5
The staff here at Montelago are phenomenal and made the process easy and simple I strongly recommend these apartments they are very clean and a lovely community to live in.
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3.0/5
3.0 /5
Anything that has to do with temperature in the apartment should be emergency. I’m an elderly, I was sick with cold, but it took them 2 calls, 48 hours, and argument before they came in.Second, the burner that was repaired is no longer working.
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5.0/5
5.0 /5
We are pleased the problem was quickly resolved.
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1.0/5
1.0 /5
Besides being without the use of my garage for over 30 days (for which I was reimbursed for), my car was towed despite having a valid parking pass in the windows on the driver side. Had to Uber to the impound lot and pay $317.00 to retrieve my car.
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3.0/5
3.0 /5
Jenae was always amazing! The former staff as well. I know the majority of the ladies are new. Didn’t have a wonderful experience with them but I’m sure Jenae is training them well
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4.0/5
4.0 /5
Yes would’ve rated 5 but feel like the safety of tenants/property could be better protected by a better more on scene security protocol. Also as far as amenities a play ground little park like area for kids. Kids really dosen’t have a place to play and ride bikes. The large grass area North side of property would be a great area to build something for the kids. Also something better needs to be done for all the stray cats. Other than that I love it hear the staffing and maintenance are great