Always enjoy your service and parts staff interactions. Especially enjoy the free specialty coffee and tea station. Everyone is always courteous, helpful, knowledgable personable, and professional. DService Representative Ricky Lopez took very personal responsibility while helping me with my last two recent visits. He is always my first choice whenever I need my 2018 Mitsubishi Outlander Sport serviced. Ricky is very professional with a very personal component with our interactions. He is knowledgeable and helpful when explaining added services to my visits., but never pushy. He explains things in practical terms and helps me understand the importance of my vehicle timely maintenance. Thank you. Extremely Satisfied Customer, Duane A. Geffre Sr.

While are cars are in the air if you see we need other fluids tell us!!!! We can make the call to do it!!! Other services centers do it you should to!!!Nice customer service

I don’t know should be a n/a optionIt’s so in-personable now it’s ridiculousThe service is getting more and more distanced. My last service I was told my car is in excellent shape, and that my next appointment should be the basics. That tech was always so helpful and truly, I believe, had my best interest at heart. This tech this time barely spoke to me and then told me I needed 2k worth of work done that was critical… make that make sense I’m a matter of 6 months? I felt like he was trying to take advantage of meThe link originally sent didn’t work and I had to call

Since it was our first 6-month service, my suggestion would be to maintain your friendliness and professionalism for the remainder of our vehicle's lifetime.Have a wonderful day.Jenny and Art AguinaldoOverall experience from appointment setup to while our car was being serviced.

Excellent customer service and great pricing on your vehicles

Merissa is the one who made my experience great.Merissa is a courteous and conscientious service writer. She communicates well and kept me up to date.

Great buying experience. No high pressure sales just great sales support

Seems to idle much rougher than before, not sure why it not as smooth as before?Maybe have the mechanism of action that takes place during the actual service being performed to understand how and what was being usedCould not understand the exact method of action to what was actually done in the performance of the service wasn’t broken down to the mechanism of action which was used?I asked the associate checking me in the day of my appointment and asked if my car would risk running worse than before and she just asked me why I thought I needed the service, but now I notice it seems to idle somewhat rough

Cost of maintenance

Long wait no loaner car. We live an hour away from home.We were advised that new brakes pad is low, the vehicle is only 27k miles was very surprising. Also, they scratched the wheels.Recall created an issue (I lost my Wi-Fi) when I’m starting my vehicle my Wi-Fi doesn’t come on. My infotainment was actually fine I had no issues until they work on the recall.Wheels scratched.