Entire dealership was under construction. The waiting area was in the showroom in front of the door to outside, so not warm!First time ever the car wasn’t washed. Not sure if that was just because of the weather or the new owners.I hope that the new owners will return the level of service to that of Max Madden.Once service phone was answered it was easy to schedule

the part was not in stock it had to be ordered from another state which caused several days in delay for completion of my truck repair. I had to rent a car until the parts were availablethe part was not in stock it had to be ordered from another state which caused several days in delay for completion of my truck repair. I had to rent a car at my own expense until the parts were available.. the dealership did not have any loaner cars available.the 3 days my car was at the dealership it was not washedTony was phenomenal he answered all of my questions and made me feel comfortable about any concerns I had regarding the work being done the pricing or warranty questions

Customer service was great. Jim took time to answer my questions and make sure I got a good buy with my new car

Under construction so noisy and not fully appointed. Coffee and snacks were available. Wasn't offered WiFi but didn't need it. Sorry but this is no longer Max Madsen and is not a Mitsu dealership. Not a fan of the 'new' used car lineup.Improvement would be to put Max back to what made it a great dealership and the reason why my family and I have purchased 6 vehicles in the past 5 years from this facility. Where is Jon Shulz? Miss the old group of sales people. Miss the atmosphere........Not liking the new dealership. Prefer to go to a Mitsubishi dealership and not a facility full of high priced used cars. Feels weird when for years it has been a normal atmosphere with new Mitsubishis on the floor. Feel out of place. Service is still a 10 but overall I miss Jon and the Mitsu vibe.

Great experience!

You guys are the best

Kudos to every single service staff member! They're always on top of it!Car and costumer service is always great and very professional as well!

Just needs to be finished with remodeling....Great service!Just being remodeled for now...so a little messy during the transition!

Friendly people, great service.

I love the Outlander and the service that I have received.