Had to call to reschedule twice because they put me down for a different day than I had requested and then rescheduled me for the same day, just an hour later, rather than the day I had originally requestedQuick, helpful, and friendly staff

I feel this visit went well from booking the appointment, drop off, rental car process, and pick up process. All were very helpful and professional.Everything was explained to me in detail so I could understand everything. Tom was nice and very professional.

Obviously cost is king. Please work to limit costs for service as much as possible. Thanks!excellent service always

Very pleased with my service and the facilities is always clean and my advisor Ethan was great as always

Being 100% honest the only reason my rating is so high is because of Chris. I had a TERRIBLE experience the first time I came in. Called in the next day & Chris was determined to may sure my vehicle was serviced correctly. His customer service experience has been by far my best experience at Shelor.Chris went far & beyond in customer service.

I was constantly given different reasons for the malfunction, and parts were ordered several times.The reason for my visit was the malfunctioning parking sensors. After more than 5 weeks in the service center and spending $3200, the problem was not fixed. I doubt that anyone even attempted to repair the car.The next day I couldn't start the car in the morning because the battery was completely discharged at the service center.Fix my carI have to wait more than an hour to pick up carMy service advisor Tony Lopez didn't offer me a shuttle, asked me if somebody can pick me up

Great friendly staff, Nikki did a great job as alwaysGreat service and great staff

Service center has always been friendly and super fast. Ethan really knows how to place ease on the service on outlander

Great service quick and friendly.

Sara, and Bobby were two great service advisors