Good afternoon. I was reaching out to discuss an issue that has been going on at my place of residence since December 21st, 2025. I reported the smell of marijuana inside my apartment on December 21st, 2025 and then again multiple times the week of January 5th and also the week of January 12th. The property manager Spencer said that they have checked some apartments but have not been able to find anything, I had someone else from the office Brandon come smell my apartment on Thursday 1/15 after work. management is doing a poor job taking care of this issue. They have not called me back once to give me an update, it is always me reaching out first. Could someone give me a call at 304-667-3672 to discuss further? Thank you!

I’ve been dealing with a concern of mold and water damage and leaking into my apartment for the past few years that have not been addressed. I was provided the option to move and when I pointed out additional concerns of damages to that apartment I was told they would be addressed and I could relocate to the other unit that wasn’t ideal but would hopefully not have mold and the leaking. I’ve reached out multiple times since Sept to no response from the property. I feel that the concern has been ignored for so long now and while I have concerns of moving to an apartment I feel is lesser in quality than what I moved into there hasn’t been a better option provided outside of termination of the lease to allow me to move elsewhere in town if need be if Mountain Valley was unable to accommodate. I last saw people on the roof of a neighbor building in early October when it appeared roof repairs would start but so far no repairs have begun on mine or the neighbor building. I’m currently waiting on a response from Spencer who stated he would address damages to one unit I looked at to relocate to but that was in Sept and responses to me have not been made since.

My daughter has been a tenant for almost 5 years strictly because she could not afford anything else. She has put up with issues since day one of moving in. The pool that was advertised has never been in any kind of working condition although it's been advertised as a leasing point since she moved there. Her dryer in her unit broke through no fault of hers or her roommates and took 3 months to replace. When her a/c broke, it look a month to fix. The ceiling in her apartment is pealing, has been semi spackled and duct taped and it leaks water regularly. The sofa has been peeling since day one. The shuttle that was supposed to be a perk for students to get to school has been inconsistent at best, and completely stopped several times and she was told it was not due to needing repair. All of these issues come with a runaround from the front office that either makes promises they do not keep or bold faced lies of what they will do to make corrections. I understand that this property has just come under your stewardship, so I am hoping that you are able to assist me as your brand says they specialize in. All I want is for her to be let out of her lease. I am willing to forfeit her deposit and even pay one additional months rent after she leaves. We cannot afford to do more than that. My husband and I are dealing with his failing health and need for her to come home to help us as soon as possible. She is in a 4 bedroom apartment with 2 male residents and one vacant room. If she is able to leave, certainly you should be able to move in two more males pretty easily. We would like her to be able to move out by December 31st and we'll pay for January's rent. I am asking for your help, kindness and consideration. Sincerely, Amy Cartmill

I was listed on my son’s lease for his apartment. This is the fifth time I am reaching out to resolve the move out statement for my son’s apartment.. I personally moved my son out and thoroughly cleaned his part of the apartment even with videos. On his move out statement he wrote that his roommate who he was not friends with didn’t move out at the time that we did (we moved out one week prior to the lease ending and had no idea the roommates move out plans as the leasing office assigned him the roommate and they never spoke) The roommate just left the apartment with all of his belongings there and we received a bill for $500 which is still in the account as something due. We are not responsible at all For the other roommates terrible actions of just leaving the apartment. We have all photos and videos of leaving my son’s bedroom, closet and bathroom in perfect condition. Please let me know what is holding up the removal of the $500 on the lease. His sign out paperwork even addressed this the day we left. This has been 5 months now. Thank you for your immediate attention into this matter. Thank you, Jill ONeil

I live at The Ridge in Morgantown WV. My apartment complex is switching to you guys for new management and our resident portal website has been down for about a month now. The manager and staff at the leasing office will not tell me how much my rent and utilities are so that I can pay for the month of December. It usually displays on the portal and lets me pay there, but the office also told me that I had to pay via check or money order. This is not accommadating at all and not what I signed up for. I chose to live at a place with online rent paying so I would not have to deal with this. I pay too much in rent to have to be given this stressful situation that management will not solve. I have tried reaching out to utility companies to get my bill for that, but they cannot give it to me since the bill is under The Ridge's name. I have told them this and they still just tell me "I don't know." This is completely unprofessional and not at all how this should be handled. I need to talk to someone about this becausw clearly The Ridge does not know what they are doing. They are not even trying to figure it out or accommodating me. Not to mention, they have not sent out an email, text, or phone call saying that the portal would be down and we needed to pay via check or money order. I only found out because my roommate said her portal was not working and called the office about it. If this persists I may need to take legal action because I will not be charged a late fee or have my credit hurt by a mistake made by the company.