ZERO STARS! Staff failed to provide any instructions about returning keys when moving out and charged us extra days for rent. They only told me on the last day just before they closed the office and they were closed for the weekend. During my multiple visits to the office to sign papers, NO ONE said anything about returning the keys. I explained the situation that we moved out as promised and I thought that since maintenance have access to our unit, they will make sure we have left and they will replace the lock anyways. Staff irresponsibly said you didn’t return your keys so we have no way of knowing you moved out. If it was THAT important then why didn’t you simply tell me?? They decided to charge me 3 days of rent when the unit was already empty and we were not living in it. If they had just TOLD me this would happen, I would have returned my keys with no issue. NO ONE said anything about keys during my multiple visits to the office. Highly incompetent and very disappointed, we have been living here for more than 16 years with no missed/late rent.

My family and I spent years growing here. The impression was given that our track record of never having rent issues even during the pandemic was overlooked. Communication of the exiting process was like pulling teeth to get answers. The contracts contradict each and there are addendums that supersede others. It’s very cluttered. We told great stories of growing here but not as good stories to others about leaving.

The office personnel was very kind and understanding

For years office staff have been rude, unprofessional, unkind, unhelpful and lack knowledge. No drop box or after hour availability in a low income working class property.

Exit thoiugh was painful for personalreasons, but was smooth. Thank you, Sui