In the statement dated 22nd September, for line item Damage Fee Work Order Fees - Furniture - Replace - Furniture – Replace with a listed amount of $260.00.From the supporting photo attached, I do see a visible stain on it, but that stain is on a mattress protector. This is supported by the visible creases in the protector shown.From the correspondence dated 31st August with Heather Kvamme, I understand that and I quote: “the mattress was replaced rather than cleaned.” Was there any damage on the mattress itself aside from the protector that warranted the entire setup to be replaced?

I was asked by the office to submit this formSo I can move out due to my incapacity to come back to the country

There is 2 charges that have the same 2 photos on them. I am disputing the duplicate with the charge of $75.

My daughter Sophia Hoffman and her roommates were moved into a unit (315) at Muse on Main that had black mold under the kitchen sink that needed remediation which did happen in the move in week. My daughter's bathroom shower in 315 A has a cracked shower pan, soft subflooring and a cracked ceiling through which she can see the 4th floor bathroom floor above her. The very first thing building staff said to her when she entered the building on Aug 15 was an apology for the condition of the shower and reassurance that they planned to repair of replace the shower within the week. That has not happened. Workmen entered her unit without advance notice on 2 occasions to inspect the shower and leave without beginning repairs. Sophia submitted a form on 9/2/26 with the City of Pullman building inspections office requesting an inspection. We believe the shower, a key fixture in her bathroom, to be unsafe and unusable. She will be submitting a letter to Muse on Main and Peakmade this week formally requesting she be made whole with a habitable unit at no additional cost to herself or another remedy that will adequately address the harm done by Muse on Main and Peakmade by having moved her into an uninhabitable unit (315 A). We will pursue any necessary avenue to this end until Sophia is living in a safe unit with all usable fixtures with any and all expenses relating to changing dwelling places covered by Muse on Main. We look forward to hearing back from you regarding this pressing matter.Sincerely,Sarah Evanson-Isaac

I am disputing the cleaning charge on my account associated with the common area because I believe that that charge should be disrupted evenly with the other two roommates. I moved out the same day as Andrea, and Ava moved out only a few days earlier. It was said in the response to my original dispute that the charge was distributed evenly, which is untrue. Andrea and Ava were not charged, as stated by themselves and the Muse on Main office. I am also disputing the damages if it involves painting the common area. It was unclear as to if the other charge was my personal room or a shared space. I hope that you will consider my request as I used the common area the least, while Ava and Andrea both frequently had parties and guests over. Thank you for your responses.

I am being charged a late fee on my key turn in but my roommate and I both turned them in on time on move out day.

I am disputing the move-out and rent charges billed to my account because I do not believe these charges are attributable to me or supported by the condition of the apartment when I vacated my bedroom and moved out of Muse on Main on May 10, 2026. I have photographs showing that my bedroom was left clean and in good condition at the time I moved out. One roommate vacated a couple of days before me, while a second roommate moved out the same day as me. The last roommate remained in the apartment until the end of the lease. My guarantor and I received a bill for $390.50 for cleaning fees, painting, trash removal, and damages. The last roommate to vacate and I only received these charges when there were 4 of us who had lived in the apartment for the 2025-2026 school year. When I contacted the Office regarding the charges, it was stated that the last two roommates to vacate are liable for the charges, not that the items were found to be my responsibility, which is a violation of the lease agreement as stated below.According to the Lease Agreement: 7. CARE OF APARTMENT/COMMON AREAS AND DAMAGES Each resident is jointly and severally liable for all lease obligations relating to any shared areas and utilities. All residents will be jointly responsible for damage to the apartment that we do not determine was caused by a specific Resident, and other amounts due under the Lease.The photographs provided with the charges show items and conditions in the shared common areas that were not mine. I did not leave the trash, belongings, or damage depicted in these photographs. The remaining roommate continued to occupy and use the apartment for approximately two months after I vacated, and is responsible for the remaining trash. I have also obtained text evidence of the last roommate taking ownership for the mess and absolving me of any liability. The other charges are normal wear-and-tear as outlined in the lease or damage I am not responsible for, and at a minimum should be jointly charged to all of the roommates, as specifically stated in the lease agreement. I cleaned my space and the common area before leaving, including sweeping, mopping, and dusting.I am also disputing the $60 damage charge associated with the shower. The buildup shown in the photographs was present before my occupancy. I moved into the apartment through a sublease, and the shower had not been cleaned of this buildup before I moved in. Therefore, this condition did not originate during my tenancy.On page 8, Section 26.1, it states that the room shall be professionally cleaned prior to moving in. I subleased my room over the summer in May of 2024, and it was never professionally cleaned. As a result, my bathroom, bedroom, and carpet were not inspected or professionally cleaned for at least 3 years, from the last tenant who occupied my room from 2023-2024 to when I took over in May 2024. So any additional wear-and-tear to the bathroom was a result of 3 years of non-professional cleaning.I am requesting that the charges assigned to my account be reviewed and removed because the documentation provided does not establish that I caused or was responsible for the conditions being charged. At minimum, I request a specific explanation of the contractual basis and methodology used to assign these common-area cleaning, trash, damage, and paint charges specifically to me, given that I vacated in May within a day of another resident while a final resident remained in possession of the apartment until the end of the lease.When I moved out on May 10, 2026, I provided written notice to vacate and completed a signed Move-Out Form that was acknowledged by management, confirming my move-out date. I returned my keys, which constitutes surrender of possession under Section 27 of the lease. Section 27 further states that surrender of possession does not affect the landlord’s mitigation obligations, and Section 24.6 specifically provides that, “We’ll make a reasonable effort to relet and mitigate damages after we learn of your early move out or abandonment.” Although I continued to be billed and paid $1,212.00 in rent for both June and July, I contacted the office to request documentation of the mitigation efforts made after I surrendered possession. I was informed that no efforts were made to re-rent the room and that it remained vacant throughout the summer. This appears inconsistent with both the lease’s express mitigation provision and RCW 59.18.310, which requires a landlord to make a reasonable effort to mitigate damages following abandonment. Accordingly, I am requesting documentation of any mitigation efforts made and a recalculation of my charges to exclude any damages that could reasonably have been avoided through mitigation, along with a refund of any amount I have already paid in excess of my legally owed liability.Please provide an accounting of any efforts made to re-rent the unit, including when and where it was advertised, the listed rental rate, and any other efforts made to secure a replacement tenant. I understand that I may remain responsible for rent that could not reasonably have been avoided, and I am willing to pay any legally owed damages. However, based on the information provided to me that no efforts were made to re-rent the unit, I request that the rent charges and any other damages resulting from the failure to mitigate be removed from my balance and that any amount I have already paid in excess of my properly calculated liability be refunded to me. If we are unable to resolve this matter or the requested documentation cannot be provided, I will consult with legal counsel regarding my rights and the amount properly owed under Washington law. Thank you for your prompt attention to these concerns.

To clarify1) The definition of between normal clean and deep clean2) The line item for “replacement” and “furniture clean” has the same images. Were the items cleaner or replaced?3) What does a deep clean entail? What does a furniture clean entail?4)

I am being charged for a late key return. I in fact did return the key during the day on my last day of rent.

This was cleaned in May when I moved out. I cleaned it, my mom cleaned it. The pictures do not show me what is wrong with the items. I would expect somebody to inspect the area when I move out, not 2+ months later. Who know what can happen in that time or who could have gone into my unit.I never thought to take pictures of how clean it was as I would have gone back and cleaned it if there was an issue.