Charlie Barlow was wonderful to work with. He was knowledgeable and answered all my questions. I appreciate his patience and kindness.

Very timely

Friendly, fast, and efficient

Great experience as always.

Fast and courteous service.

Professional. Made the buying process easy and stress free.

Besides my car was repaired, I was explained why the issue happened clearly. Really appreciate that!

Once I am at the dealership...its fine. Been going there for over 10 years working with both Ed and David.. For the last two times including this one...the phone service is awful. I had received an email notice about recommended service (totalling over $2000) and decided to finally do it if I could get a loaner. It was not urgent. I called for 4 days and no one called back. I found out later the tech and manager I left messages with were out the days I called and asked for them but I did leave messages each time. Finally I was able to book the appointment for a few weeks out since they had limited loaners. I live 5 miles away from the dealership and drove home on Monday. My car was ready on Thursday and that was the first time I got back in the loaner which frankly I was intimidated to drive. The girl that gave me the loaner did not give me any instructions and I was not used to push buttons and all the other things on the car as mine is a 2011 TL. A total 10 miles was added to the car. On Thursday I paid and got my car back. As I was driving I received a bank alert on my phone that I was charged another $10.50 on top of the $2000+ charge. I didnt know what it was for and called but again..no response back. After a few days I called again and after leaving a message with some answering service...I saw I was credited back the $10.50 which I assume was somehow related to the loaner that I never drove except home and back. Something is going on with your phone service. While the voice prompt offers to leave messages..neither my service tech or the service manager returns calls when left except if I call multiple times. This is not what I expect as in the past Nalley has always been great. I have purchased two cars from them and just recently have I noticed that its not 5 star anymore like it used to be. I still trust that the dealership will know how to fix my car better than any independent which is why I have only used Nalley Acura. PS...Please bring back muffins in the morning :) Thank you for reading. Danny B

got done in reasonable time and friendly service.

Easy B1 service visit, right on time…. Though I would prefer not to have Tv in waiting area. Very distracting and no one seems to be watching