Nalley always does a great job

My service advisor met me at the garage door and recorded my issue. I remained on premise while the issue was evaluated. He advised me of the part that had to be replaced, and it's cost. The repair was done quickly and my vehicle was washed afterwards. My service was fast and done professionally.

I have been a Nalley Acura customer for 15 years. I have only experienced the highest for of service that is available. I have found that wait times are minimized and you are kept up to date on the progress and completion time estimates by text. I have never had to return to the dealership to correct a problem that was addressed during my visit. Way to go!!!!!!

Thoroughly professional from start to finish

Smooth, easy. Great follow ups!

Job well done! 😊

The service was stellar. They kept working until they were able to discover and fix the problem with my vehicle. It is running well so far.

Both sales and finance people are very helpful and informative.

The employees are always welcoming, the waiting area is clean and the service superb.

What exactly am I rating performance on? This survey needs to be more explicit by providing an actual statement such as "How would you rate your overall experience with the Nalley Acura service department" or "How would you rate your experience with you Nally Acura salesman". As the survey is currently presented the question of rating performance cannot be answered at this time. As such it is marked as a 5 out of 5 gold stars, but could easily be a 3 or 4 given stronger context. On a side note after investing a few minutes reading about car dealerships, more specifically the customer service surveys that dealerships use to to judge individual pay merits, etc I find it highly suspect to send such a generalized "performance" survey. Hopefully, by simply marking 5 out of 5 you do not overlook my comments as that is the real review.