What exactly am I rating performance on? This survey needs to be more explicit by providing an actual statement such as "How would you rate your overall experience with the Nalley Acura service department" or "How would you rate your experience with you Nally Acura salesman". As the survey is currently presented the question of rating performance cannot be answered at this time. As such it is marked as a 5 out of 5 gold stars, but could easily be a 3 or 4 given stronger context. On a side note after investing a few minutes reading about car dealerships, more specifically the customer service surveys that dealerships use to to judge individual pay merits, etc I find it highly suspect to send such a generalized "performance" survey. Hopefully, by simply marking 5 out of 5 you do not overlook my comments as that is the real review.

Halley Acura never disappoints!!always top notch service from my service advisor(Terrence Ford) along with the #1 service technician (Tylor) Always 5 stars or better with them!!

excellent service as usual that's why all my cars are Acura.

All of the NALLEY folks are very professional and courteous. It's a great place to get your Acura serviced.

It was a very pleasant experience. The dealership did a good job of following CDC guidelines and I felt comfortable waiting there for them to service my car. The work was done in the time allotted and everything was explained to me. I highly recommend this dealership.

Excellent service as always!

There is never a loner car and I have to Waite a while

My service was exceptionally good. My service advisor was extremely helpful, courteous, and ensured that everything I asked for was done in a timely manner. I would also like to note that usually, I am hesitant for going to the dealer because of all the pressure to purchase extra services or markups that you usually are not even sure are needed. Nally did a wonderful job of not offering all these extra services and I am grateful. Thank you

My service advisor was very nice and courteous. He was knowledgeable about my car.

I had a pleasant experience with knowledgeable service attendants and technicians.