Lascelles Sinclair 6863 wynmeadow drive Stone mountain Ga. 30087 Excellent.
N/a
•
Nov 22, 2019
5.0/5
5.0/5
THE problem I had earlier is now taking care of. thanks.
Ashante
•
Nov 18, 2019
5.0/5
5.0/5
Every service experience I've had with Nalley Acura and Aaron Montell as my Service Advisor has been stellar! Aaron makes service an enjoyable and non-stressful event. I actually look forward to my routine service visits. And for non-routine issues that have arisen, Aaron has gone over and beyond to help resolve them. My vehicle still runs like it's off the showroom floor, and I give credit to the entire Nalley Acura Service Team -- but especially Aaron -- for keeping my vehicle in tip-top shape! I am planning to upgrade my Acura to another Acura soon and Aaron is the main reason I am considering another Acura. In a world where A1 customer service is rare, Aaron delivers it exceptionally and with a smile! Thank you! ~A Very Happy Nalley Acura client (Mrs. Dobbs Cooper)
Valerie
•
Nov 17, 2019
5.0/5
5.0/5
The,service advisors was extremely helpful and knowlegeable.
Donna
•
Oct 12, 2019
5.0/5
5.0/5
Everything was great. We especially appreciate Dave Ferre, our service consultant. He always remembers us, does a great job of helping me with issues, even via phone consultations, and keeps us informed every step of the way when we bring our car in. Many thanks for such great service!
Carole
•
Oct 12, 2019
4.0/5
4.0/5
The service was excellent, but they reset my car back to the delivered defaults to try to solve some issues I am having with the navigation and phone systems. This unpaired my phone and set my Sirius radio to a political station. I expected to have to reset some of my settings, but I didn't expect my phone to be unpaired. I left the dealership in rush hour traffic with no phone connection and politics on my radio. This experience overrode anything that happened at the dealer. I think if you have to reset a person's car back to the defaults, you should tell them to pair their phone before they leave. It would also be helpful to reset their Sirius/radio to the station before the defaults. On top of this, I still have issues.
Pauline
•
Oct 12, 2019
5.0/5
5.0/5
The service was excellent
Mi
•
Oct 8, 2019
5.0/5
5.0/5
I am glad Nalley Acura has fixed my vehicle as I can keep enjoying the MDX. Thank you for your awesome customer support! Best dealership in Georgia!
William
•
Sep 21, 2019
5.0/5
5.0/5
Great ACURA service department, to include estimate for service work recommended, service adviser, appointment scheduling, vehicle completed times, and ensuring vehicle is kept clean, and no grease stains. Customer waiting area is very pleasant, to include wide variety of amenities, such as WI-FI, television, work place stations, snacks, beverages, lounging area, and service advisor keeping customer informed.
Lascelles Sinclair 6863 wynmeadow drive Stone mountain Ga. 30087 Excellent.
N/a
•
Nov 22, 2019
5.0/5
5.0/5
THE problem I had earlier is now taking care of. thanks.
Ashante
•
Nov 18, 2019
5.0/5
5.0/5
Every service experience I've had with Nalley Acura and Aaron Montell as my Service Advisor has been stellar! Aaron makes service an enjoyable and non-stressful event. I actually look forward to my routine service visits. And for non-routine issues that have arisen, Aaron has gone over and beyond to help resolve them. My vehicle still runs like it's off the showroom floor, and I give credit to the entire Nalley Acura Service Team -- but especially Aaron -- for keeping my vehicle in tip-top shape! I am planning to upgrade my Acura to another Acura soon and Aaron is the main reason I am considering another Acura. In a world where A1 customer service is rare, Aaron delivers it exceptionally and with a smile! Thank you! ~A Very Happy Nalley Acura client (Mrs. Dobbs Cooper)
Valerie
•
Nov 17, 2019
5.0/5
5.0/5
The,service advisors was extremely helpful and knowlegeable.
Donna
•
Oct 12, 2019
5.0/5
5.0/5
Everything was great. We especially appreciate Dave Ferre, our service consultant. He always remembers us, does a great job of helping me with issues, even via phone consultations, and keeps us informed every step of the way when we bring our car in. Many thanks for such great service!
Carole
•
Oct 12, 2019
4.0/5
4.0/5
The service was excellent, but they reset my car back to the delivered defaults to try to solve some issues I am having with the navigation and phone systems. This unpaired my phone and set my Sirius radio to a political station. I expected to have to reset some of my settings, but I didn't expect my phone to be unpaired. I left the dealership in rush hour traffic with no phone connection and politics on my radio. This experience overrode anything that happened at the dealer. I think if you have to reset a person's car back to the defaults, you should tell them to pair their phone before they leave. It would also be helpful to reset their Sirius/radio to the station before the defaults. On top of this, I still have issues.
Pauline
•
Oct 12, 2019
5.0/5
5.0/5
The service was excellent
Mi
•
Oct 8, 2019
5.0/5
5.0/5
I am glad Nalley Acura has fixed my vehicle as I can keep enjoying the MDX. Thank you for your awesome customer support! Best dealership in Georgia!
William
•
Sep 21, 2019
5.0/5
5.0/5
Great ACURA service department, to include estimate for service work recommended, service adviser, appointment scheduling, vehicle completed times, and ensuring vehicle is kept clean, and no grease stains. Customer waiting area is very pleasant, to include wide variety of amenities, such as WI-FI, television, work place stations, snacks, beverages, lounging area, and service advisor keeping customer informed.