My service was excellent and quick

Great job

The service advisors are great but there needs to be improvement with checking in at 7am on Saturday. It is always a line of cars for a 7am appointment and it takes 15 minutes to check in with the advisor.

I made an appt for a standard oil change. I was quoted the wait would be 1 1/2 hours. 2:45 mins later, I flagged down a technician walking by to ask for an ETA. I finally got my car back after a 3 hour wait. Then I get texted a bill and was asked to pay from my phone. After entering all of my card info, something popped up asking when did I want to pick up my car. Then the app froze with an error. I had to walk back to the guy in the office to check me out. I will not be back for an oil change. About a year ago I tried to schedule an oil change and you had just changed to the automated CS and I couldn’t get to a live person so I went to grease monkey for an oil change. Unfortunately that is how I will start servicing my car is at those kind of places. You are too hard to do business with. I give Acura a very low score overall.

Worry free

I had a polite welcome greeting, the service advisor listened to me about any concerns I had, and service was provided in a timely manner by Robert Irvine

Prompt, efficient, fully informed and updated frequently

My experience was great. My service advisor, Ed Wilkey was excellent as always.

I came in for an oil change and tire rotation. The customer service was great.

Great experience, staff was very helpful