Everyone was great

Great service and short wait time

Good experience Ovetall

Very pleasant experience. Comfortable waiting lounge. Only suggestion is making a couple of adjustments so that two family members or friends could be seated together.

Fran is very courteous, patient and knowledgeable.

Fran was so awesome and I had such a pleasant experience at Nalley Acura. The entire team was friendly and welcoming and Fran took her time educating me on the vehicle and making sure I was comfortable and happy with my purchase.

This is my third visit to Nalley. and by far not the most pleasant. I was there for 3 hours (11 to 2) for a maintenance appointment. Not once was I offered any refreshment nor did I receive frequent texts to update on the staus of the car. I understand dealerships have labor issues at times which is unfortunate but communication and hospitality should be a priority for the dealership

Good experience. One suggestion is to state recommendations, but also add that "if these recommendations have already been executed, please let us know." For example, a timing belt change was recommended and a new battery, all of which were changed (brand new) last year. Commentary to this effect would prevent Acura from recommending unnecessary services. Mind you, there was an individual picketing outside about Acura recommending unnecessary services, case end point. I am taking this opportunity to comment after having a horrible experience with Acura in Dunwoody (other side of town, closer to my job), in which my fuel pump was replaced due to a recall. I picked up my car after the repair, it cutoff in the middle of rush hour on I-285. I was terrified! Ultimately, I paid for my tow back to Acura. They informed me the replacement part was faulty. The incident occurred no less than 10 minutes of driving off of the lot, they could not have possibly test drove my car after replacing the fuel pump. Once they fixed my car, I vowed to never return to that Acura Service Center. Now, I only do business with Acura on Cobb Pkwy (closer to my home). So far, so good! I love Acura cars and products, I want to trust that their Service Centers have my best interest at heart.

Monroe was great but being short staffed created some challenges. The staff there worked hard and were really helpful but if I am coming to a dealership I expect to be able to get a car wash and drop off service ect.

Work done quickly and as agreed to.