Nalley BMW Service Center
4.6/5
4.6 /5
55 Verified Reviews
1606 Church St, Decatur, GA 30033, US
(770) 628-5694
55 Verified Reviews
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5.0/5
5.0 /5
The service is wonderful and fast.

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1.0/5
1.0 /5
There are just a lot of things to explain in writing. The overall service experience is sub par from other dealerships I've been at.

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5.0/5
5.0 /5
Eric is so professional and I appreciate his delivery style when being my advisor. He continues to provide a 10/10 customer service He is living proof that robots could never do better than humans. I appreciate you all!

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5.0/5
5.0 /5
Basic service

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5.0/5
5.0 /5
Great !

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1.0/5
1.0 /5
great service guy but my car still feels the same and the moment i drove off the lot my check your tires light came on. Really disappointing after paying 1,800 for a service

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4.0/5
4.0 /5
Will get rear brakes done next month due to cost of those repairs. Service advisor was really good.

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5.0/5
5.0 /5
My experience was great. Jorge my service advisor did a wonderful job keeping me informed about the status of my car.

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5.0/5
5.0 /5
I am writing to express my profound satisfaction with the consistently outstanding service I receive each time I bring my vehicle in. The level of professionalism and care demonstrated by your team truly sets a benchmark for customer experience.In particular, I wish to commend Bryson, my service advisor, for his exceptional dedication. He consistently goes above and beyond to ensure all my automotive needs are thoroughly understood and addressed. His clear communication, proactive updates, and meticulous attention to detail instill great confidence, making every service appointment a smooth and reassuring process.Furthermore, Ms. Dorthy significantly enhances the overall waiting experience. Her warm demeanor and thoughtful attention to refreshment provision make the time spent in your waiting area remarkably comfortable and pleasant. Her hospitality is truly appreciated and contributes greatly to the positive atmosphere.It is rare to encounter such a cohesive and customer-focused team. Their combined efforts make servicing my car not just a necessity, but a genuinely positive experience I look forward to. Thank you for fostering such an excellent environment and for the dedication of your remarkable staff.

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5.0/5
5.0 /5
Kelvin was a great help