The young lady @ service has done a great job .

Customer Service was great.

Excellent

The technician did an awesome job !!! Give him a salary increase.

My service advisor is David Marty Ellard. On Friday, I was travel from NC to FL for 5 days vacation. When I was passing through Atlanta, my car started shaking in the highway I-85. Engine light was flashing. It was 9:00pm. I have to get out the exit and call AAA to help. I spent $150 stayed in a hotel over night. On Saturday morning, AAA towed my car to the closest car shop, however, the car shop didn’t have a technician to diagnose and fix the engine problem on weekends. I waited AAA to tow my car again. AAA didn’t show up. At 1:30pm, I called AAA and found out there were dispatch confusion with AAA about my current location. I was in tears and frustrated. In the desperation, I decided to take own risk and drove my car slowly inched to Nalley Honda service department which is the closest Honda service department on Google map. When I get there, I can see the service department was extremely busy. At first, the receptionist girl was very friendly and assessed reason for visit, then she spoke to Advisor Marty. Marty told me that since I didn’t have appointment and walked in almost at 2:00pm, the shop will be closed at 4:00pm. Technician may not have enough time to diagnose and fix the engine trouble. He told me that I will have to wait till Monday. I explained my situation to Marty. If I stay 2 more nights in hotel, I have to waste another 2 days vacation in hotel and spend $300 hotel fee which means I can’t make to FL. He decide to let technician to perform diagnostic test right away. At 2:30pm, Marty give me update that technician is working on my car. At 3:15 my car was ready for me to continue my journey. I was moved and cried again. I really appreciate Marty’s active listening and critical thinking skills. He truly advocate for customer. Marty was out of his way, gone above and beyond to help me. I appreciate Marty, the receptionist girl and technician from bottom of my heart. My family have 5 cars. All of them are Honda cars. Over the past years, from my experiences with Honda, I believe Honda always provide high quality and top line services. I am so proud of to be Honda’s customer.

They never disappoint when i have to take my vehicle to get service

Ms. Key was pleasant and attentive.

As always, my experience at Nalley Honda was great!

I am very pleased with the work that was performed on my Honda Pilot. The technicians always do a great job and my Service writer, Karim Easley is always very professional and does an excellent job in always keeping me well informed on all issues pertaining to my vehicle.

My experience in one word was phenomenal. Service advisor Keeyata was professional and courteous. I felt very well taken care of. Thank you so much!