Great customer services

Great

FAST!!!

Great

Got everything done that I needed.

Bryant was an amazing advisor. My oil change was done in a timely manner

Overall experience was very good

I've been bringing my car here since bought my car

At this point, Marquis and (most) of the Nalley team are family. I bought my last car there 4 years ago, helped my sister get a car there last year, and just got my new car from there. Starting from when I called Marquis letting him know that I was looking for a new car, the first thing he asked was “are you okay?” I let him know about the accident and the injuries I and my niece sustained and he was so compassionate the entire time. He didn’t rush me; he just told me to let him know when I was ready to come in and take a look at my options Car shopping this time was a lot harder on me, as I was dealing with the after effects from my car crash; extremely sore and easily overwhelmed from the concussion sustained in the crash. I initially went a few days prior but was in so much pain and got so confused and frustrated from how I was feeling that I left in tears. Marquis, who sold me my last car and my sister hers, was patient and understanding; he calmly explained my options, with what I told him I wanted. He was honest about explaining that what I said I wanted was not feasible with my stated price point, and encouraged me to consider what was more important to me before making a decision. He called to follow up with me 2 days in a row afterwards, and although I’m sure he wanted the sale, he led with humanity, asking if I was feeling better and then how he could help. After resting and taking the time to really examine my options, keeping what he said in mind and talking to a friend, I was able to decide that the car for me was, in fact, the one I test drove that day I left in tears. I started the process online, in order to mitigate any time needed at the dealership, and communicated with Marquis via call and text. When I explained that I couldn’t spend a lot of time there and that I had pressing work meetings, he offered me an empty office to use while they finalized paperwork. When everything was ready to go, it was a seamless process, with first Marquis going over paperwork, then Kendel reviewing financing with me. While I HATE car buying and how tedious the process can be, I repeatedly return to this particular dealership because I know I’m not just another potential customer. When I walk in the door, they know me by name and I’m met with a hug from those that have been there since the day I bought the first car from them 4 years ago.

Perfect nothing went wrong, the staff is wonderful, my next car will be a Santa Fe. I love ❤️ the staff.