Everyone I encountered was knowledgeable and friendly and my vehicle service was smooth.

Great Customer Service

I came in for one thing but needed to get more work done than initially expected. Joseph was very helpful and went above and beyond to make sure I was comfortable during my weight. I’ll definitely be back for all my future servicing needs.

Very pleasant

N/A

Seamless

I always feel good about getting my car looked after at Nalley but this particular day, I had a “simple” lighting issue to be done and I waited 4 hours.

Great service

I had a good experience when I took my vehicle in for service. My service man Mr. Henry always kept me updated on the progress of the work being done, and if any additional work is needed on my vehicle. Mr. Henry is always professional and he goes out of his way to make the customer have a good experience.

I am writing in response to your customer service survey to share my recent experience and formally request a resolution. I came in for a routine oil change, which was completed in two hours. However, after checkout, the service advisor and technician could not locate my car key. My house key, which had been detached from the car key, was locked inside my vehicle. I waited patiently for 20 minutes while staff searched for the key, but it was not found. The service advisor offered me a loaner vehicle while they created a new key using my spare, which was at my daughter's home in Smyrna, an hour away. Since I needed to return to work and access my home, I reluctantly accepted the loaner, paying a $100 deposit and agreeing to refill the gas tank. I then spent hours driving to retrieve my spare key and returning it to the dealership. Upon my return, I was told my original key had been found—in the pocket of another technician. This was especially frustrating because I was assured all technicians had been asked to check their pockets. I lost an entire day resolving an issue caused by your team. To add to my frustration, it took several days to have my $100 deposit refunded. While I appreciate being offered two free oil changes as compensation, I respectfully request a full refund for the oil change I initially paid for. Given the inconvenience, time lost, and frustration caused by this experience, I believe this is a fair resolution. I appreciate your attention to this matter and look forward to your response. Sincerely, Elaine Armstrong 404-825-3184