I had my QX80 serviced at Nalley Infiniti and found my service manager and other staff very helpful and professional. I feel so confident with my service manager that I can ask his opinion about a trade or upgrade on my QX80.

Kendrick very professional and outstanding customer service. Very informative on process of completion.

Arrived at my appointment it took 3 hours to program a key is really to long of a wait time

I would say that my encounter with the General Manager of Sales and the Sales manager were very nice, but I had an issue with the milage being different that the Car Fax. While they admitted they put the wrong mileage and was willing to correct with Car Fax, it did not correct the error that what I had on the odometer was different that all of their documentation. Now I am stuck with no way of getting a warranty as the millage is in question as to what the warranty company will use. I ask to trade the vehicle to something comparative but the GM said they had nothing. To my surprise I see this vehicle 2014 INFINITI QX60 FWD - $13,609 on Autotrader for sale which would have been close to what I purchased over 6 weeks ago. It left me with a bad taste in my mouth as I felt like the GM thought I was lying because I did not take a picture of the Odometer when I pulled off the lot. I did not think I needed to as I purchased the vehicle as is with the possibility that it needed a transmission. I drove the car for a 1,000 or so miles over what I thought was mileage 0f 121,098 but the car fax said it was 122, 222 when I signed the papers not knowing the odometer was different than the paperwork. Now my warranty will not pay as they are going on the milage of the Car Fax. While I was able to get discounted price on Nally Infinity replacing the transmission, it is still a lot that the warranty would have to paid if the milage was not mess up. I have purchased over 10 cars from the Nally Family and this has been the worst experience. I have learn a lesson not to trust anyone when it comes to purchasing a car. It is my fault for trusting Nally Infinity to do the right thing but they are going on the emissions report that says I only drove the car 5 miles. To me it would be reasonable to believe that even if that were true I live 32 miles from Nally and I have had the car for 6 weeks going 24 miles per day to work. But with out a picture of the Odometer, I am caught between what Nally's records say, which they admitted to 100 miles error, but not the Odometer error. I will continue to do business with Nally Infinity as I like the salesperson who sold me the car and the service department , just not the GM. I purchased a Lexus from Nally Infinity last year and had some unanswered issues from him then.

Excellent and prompt service as usual. Courtesy showed to me from all employees I encountered.

Kendrick is always professional and knows what he is doing.

Awesome customer service

My service was great. The staff is very friendly and professional.

My experience with the service department was excellent as always. Kendrick was able to work me in at last minute to take care of my needs.

Very professional and knowledgeable and peaceful !!! Matters were handled timely !