Nalley INFINITI Marietta
4.9/5
4.9 /5
3,239 Verified Reviews
2020 Cobb Parkway Southeast, Marietta, GA 30060, US
(770) 659-7055
3,239 Verified Reviews
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5.0/5
5.0 /5
Service is always great.

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5.0/5
5.0 /5
Excellent service as always. Kendrick always takes care of my car and for the past 6 years I couldn’t have asked for a better service partner.

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5.0/5
5.0 /5
In my experience here, It is not always smooth sailing at this service center, but this time around Curtis Malone was a very attentive service advisor. Paid attention to the details and that is appreciated.

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5.0/5
5.0 /5
Excellent customer service. My service rep is Thomas Burnette and he’s so awesome.

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4.0/5
4.0 /5
I thought my first experience with y’all was good-I was a little bit late getting there and once I got there, no one was anything but nice about it; however, I called to let them know I would be late (major accident on 85) and the girl that answered the phone made me almost turn around and go home with her (well we allow you 20 mins). Kendrick was nice but I had told him that my seat heaters weren’t getting very hot and the clocks were often saying completely different times. He did tell me that he checked and because this model is so new there are “no updates” (computer) that can be done. Ok and???? Is there any solution? Also as I was waiting ( which seemed like a long time but I was late so that’s on me) your system that updates the process stayed on the first “car has been checked in” and never updated me during the process. I also asked that touch up paint be ordered so we will see if that actually happens. Overall Kendrick was very nice and I know very busy-I was late which made him late so I don’t feel it is fair to judge anything related to that. This was my very first time at your dealership and I will be back so that’s saying a lot. Hopefully by next time your updating system will actually work. Also although this is a brand new model, surely there are ways to fix some of my issues. One other thing-normally when I get my vehicles serviced, they are given a quick wash and vacuum-maybe that didn’t happen because I was late? Otherwise it would be so nice if you did that-nothing fancy or nitpicky-just a quick wash and vacuum! I love that my service advisor will stay the same and I am sure Kendrick and I will work well together as times goes on-please tell him thank you for me.

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5.0/5
5.0 /5
Very personable team!

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5.0/5
5.0 /5
Excellent service at this location!

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5.0/5
5.0 /5
Service was quick and Thomas kept me informed throughout the process. He was friendly and very professional. No issues with the service.

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5.0/5
5.0 /5
I walked in unclear of what I wanted. James Pittman asked me a few questions, got to know my needs and wants and introduce me the car I never new I wanted. I am love with my purchase. I have no second thoughts because James was knowledgeable about the different models.

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5.0/5
5.0 /5
Kendrick provided excellent customer service! He was professional, friendly, and knowledgeable about my vehicle. I was in/out in a timely manner.