Good

Best car service experience I’ve ever had. Great customer support, communication, and follow-up!! I absolutely loved being able to send and receive text messages and emails directly to/from my service advisor. I did not purchase my Infiniti from your dealership, but will definitely consider doing so within the next year when I upgrade!! Thanks again for the outstanding service! I will be back!!

Zach was great and easy to work with, as well as Adam

I was in for service on my car's cooling system, and to get an oil change. A rear brake job was recommended, which I approved, as, I had been hearing some minor squeaking lately. I asked about some of the work, so the service writer escorted me into the garage to talk with the mechanic. The mechanic was very knowledgeable and took the time to explain a few other things, as well, not related to the work they were doing. When the work was complete and I went to get my car it was clean, inside and out! Very much nicer than when I brought it in. Overall, my experience was good. Only thing keeping this from being a 5-star is the number of phone calls it took to get in touch with my service writer with some questions I had. After I did, though, everything worked out well. As info, I had previously been going to private local mechanics. This experience at the Infiniti dealer has shown me that it is best to get the pros who are experienced with the cars to do the work. It's worth the few extra dollars to get quality work.

Zack was fabulous!

Excellent service. Go the extra mile to make sure everything runs smoothly

Repairs were completed as requested. Pick up of my vehicle was seamless

The service department here is incredible. I am totally satisfied with them. Every advisor I have dealt with was courteous and professional. The Service Manager is a complete Angel and honestly cares about the customer. I have only one complaint and that is with the countless"Gremlins" in my car's electronics. Never duplicatable or discoverable they drive me crazy. It's my own fault since I managed to wrap the best car I ever owned around a stump. The Q50s was flat incredible. I had to drop to the Q40 base model because of identity theft. Unless you love total devastation, watch your information like a hawk because they will get you.

We had visited several dealerships before going to Nalley. Nalley, by far, was the best experience in purchasing a car we have had. Our sales person, Bob, was very knowledgeable, courteous, and helpful. The purchasing of the vehicle moved expediently without us having to spend hours at the dealership.

Kendrick North is the GREATEST he really goes the extra mile and make sure everything is the right way. He’s one of the main reasons that we have stayed with Nalley because Kendrick makes everything worth it.