donavan was a wonderful help and very kind with helping me as my advisor.i did request a service be done via the text diagnostic and it wasn't fulfilled. thankfully i wasn't charged for it so i will just get it looked on my next visit.

i've been with nalley many many year , service reps , salespeople, the facility is always first class

5

cosby is very personable. he educates his customers on what's going on with their vehicle and makes intentional efforts to provide honest feedback. some of the maintenance and bay workers are not as attentive to details of the customer experience, however, overall it was not a bad experience.

great as always

all excellent

mateo is professional as always

very pleasant and fast

easy simple seamless

overall it went well. at the end, my new service representative nicole informed me that my front brakes needed repair and it would take another 3 hours or so. and she asked if i needed a ride home, i immediately asked for a loaner car, she replied no, they didn't have any. so i politely declined the offer to get brakes repaired. i've never had that experience at the bmw dealership, always had loaner on hand. as a matter of fact, i've never been offered a loaner from nalley infiniti.