Routine service. Only error was rotating tires wherein technician placed worn tires on rear and new tires on front. Dangerous. This was pointed out and immediately rectified.

Daenzel provided distinctive client service. He was attentive, professional and courteous. Very happy with the service provided. Thanks!

The service and courteous staff provided excellent service during my visit.

Excellent service. The wait time was minimal and all of my problems were taken care of.

Overall very satisfied with my visit today. Shawhib is an outstanding and very professional advisor. Thanks!!

Excellent work. Truly enjoyed my visit

I greatly appreciate the pickup and delivery service, however my pickup did not occur until two hours past the scheduled time(9:30am was the scheduled time and it was picked up at around 11:30am). I did not mind the delay so much as I did the lack of communication to inform me of the delay. If I had not called to inquire about the status of the pickup then I would have never known. When I called a service coordinator had my assigned service advisor call me and he gave me an estimated time of the pickup and when the service was going to be completed. Unfortunately I was never provided with an update that my vehicle had arrived, the status of the service, etc. I text my service advisor at 2:19pm to ask how things were going, I received a reply at 3:32pm stating that my vehicle was ready and that the porter was headed my way and should arrive in 30min. My vehicle arrived at 5:05pm. This was the first service visit for my 2020 QX80 and while there was probably little to inform me of in regards to the vehicles needs etc it would have been nice to have had better communication. I think some work on the processes of keeping customers informed especially if a delay is going to be inevitable would go a long ways.

Super helpful representative.

Zain always takes care of me!! Always a wonderful experience!!

This was my first time with Keeyata. She was excellent and very courteous. She answered all my questions and fulfilled every request. I only allow Nalley Infinity to service my Q50.