Wait times roe repairs seem excessive. I spent a total of five hours & two trips to have a sensor replaced. The first appointment was at 7:15am. Took 3 hrs to find the problem & being told they didn’t have the part. The second trip was a7:00am appointment. Took 2 hrs for the part to be installed. Service reps. We’re great. The wait time just seem excessive.
Nadirah
•
Nov 20, 2020
5.0/5
5.0/5
I was very Impressed with the changes that have taken place since my last visit in July 2020. First, I would like to mention the Service Rep, Diamond Brown was very courteous & professional from start to finish. I noticed a whole change in the Service Staff & they all were very friendly & accommodating. While I waited in the main showroom area, one of the receptionist at the front desk checked in with me to make sure I had not gone over my promised wait time & she offered me water & other refreshments. By the way, I was given a 2 hour window from my check time & they finished very close to that time. The service rep called me to let me know my vehicle was ready. I was very happy & satisfied with my visit! Also, they only serviced what I requested & did not try to get me to commit to other services.
Donielle
•
Nov 20, 2020
5.0/5
5.0/5
Very helpful
Karen
•
Nov 20, 2020
5.0/5
5.0/5
I am so pleased with the service I received. Angie was amazing and to top it off the wait was less than an hour. Thanks for excellent customer service and a shorter wait time! Sincerely Sherika Amerson!!!!
Darian
•
Nov 20, 2020
5.0/5
5.0/5
Great experience with a great dealership and they were fast took care of my problem and recommended me to what I needed done later
Peter
•
Nov 20, 2020
5.0/5
5.0/5
Great service and was quickly done.
Ruth
•
Nov 20, 2020
5.0/5
5.0/5
Quality work! No long time waiting, quick turn around.
Joylett
•
Nov 20, 2020
5.0/5
5.0/5
I went regarding a recall notice. Was told the wait time would be 2hrs. Instead of waiting 2hrs, I waited 1 1/4hrs. I was very happy for the timelines.
Ronald
•
Nov 20, 2020
5.0/5
5.0/5
My vist was great and timely.... "A" rating. Keep up the good work! Looking forward to my next service appointment. Thanks!
Jasseth
•
Nov 20, 2020
5.0/5
5.0/5
The service was good and worked with me on some issues that were of a concern for me due to mistakes which was no fault of mine. Very satisfied with their professional and courteous attitude
Wait times roe repairs seem excessive. I spent a total of five hours & two trips to have a sensor replaced. The first appointment was at 7:15am. Took 3 hrs to find the problem & being told they didn’t have the part. The second trip was a7:00am appointment. Took 2 hrs for the part to be installed. Service reps. We’re great. The wait time just seem excessive.
Nadirah
•
Nov 20, 2020
5.0/5
5.0/5
I was very Impressed with the changes that have taken place since my last visit in July 2020. First, I would like to mention the Service Rep, Diamond Brown was very courteous & professional from start to finish. I noticed a whole change in the Service Staff & they all were very friendly & accommodating. While I waited in the main showroom area, one of the receptionist at the front desk checked in with me to make sure I had not gone over my promised wait time & she offered me water & other refreshments. By the way, I was given a 2 hour window from my check time & they finished very close to that time. The service rep called me to let me know my vehicle was ready. I was very happy & satisfied with my visit! Also, they only serviced what I requested & did not try to get me to commit to other services.
Donielle
•
Nov 20, 2020
5.0/5
5.0/5
Very helpful
Karen
•
Nov 20, 2020
5.0/5
5.0/5
I am so pleased with the service I received. Angie was amazing and to top it off the wait was less than an hour. Thanks for excellent customer service and a shorter wait time! Sincerely Sherika Amerson!!!!
Darian
•
Nov 20, 2020
5.0/5
5.0/5
Great experience with a great dealership and they were fast took care of my problem and recommended me to what I needed done later
Peter
•
Nov 20, 2020
5.0/5
5.0/5
Great service and was quickly done.
Ruth
•
Nov 20, 2020
5.0/5
5.0/5
Quality work! No long time waiting, quick turn around.
Joylett
•
Nov 20, 2020
5.0/5
5.0/5
I went regarding a recall notice. Was told the wait time would be 2hrs. Instead of waiting 2hrs, I waited 1 1/4hrs. I was very happy for the timelines.
Ronald
•
Nov 20, 2020
5.0/5
5.0/5
My vist was great and timely.... "A" rating. Keep up the good work! Looking forward to my next service appointment. Thanks!
Jasseth
•
Nov 20, 2020
5.0/5
5.0/5
The service was good and worked with me on some issues that were of a concern for me due to mistakes which was no fault of mine. Very satisfied with their professional and courteous attitude