Things went well.

Brittany was is a new advisor to this dealership but not to Kia. She was very pleasant to work with. She is very knowledgeable in this field so was able to explain in detail which I appreciated

Martin and Gary were very professional. courteous, and friendly. Ms Jean, I assume she is with a call center, was also professional, with a friendly voice, and one that followed up on my concerns. There was another call center lady whose name I can't recall, was also professional in escalating my concerns to a supervisor, whereby I received positive feedback. Thank you

I pulled up to Nalley Kia one day before my actual appointment because I was in the area. The staff were so friendly and allowed me to get my oil change since it wasn’t busy. I was offered water and snacks during my wait. Always a pleasant experience when I bring my vehicle to Nalley Kia.

I left satisfied

The wait time that was given to me was acceptable and they were able to complete the service in the time frame.

Exceptional service and Customer service.

The services I requested were performed. The diagnostic screening was also performed. The manufacture recall was performed to my satisfaction.

Ms Jackson always give me great customer service