Jeremiah was very professional. He was always very honest and transparent. He always responded quickly with any email questions I had. He made us feel valued and respected our time.

I went to buy a used car with the help of my brother. The sales person Ali was wonderful. Very responsive and gave us a great customer experience. He went above and beyond in showing us how to use the features in the car. However, the financing could have gone better. We put in a deposit that we wanted to apply towards the loan balance, so that the principal would be an even amount. However, the deposit was refunded to us and we are now being charged interest on it. When we tried to express that to the finance person, it seemed that he did not understand that. That is my only qualm. Otherwise, very professional people that I interacted with.

As a first-time car buyer, the prospect of navigating the world of dealerships, financing, and finding the right vehicle can be daunting. Thankfully, my recent experience at Nalley Lexus Roswell was nothing short of exceptional, transforming a potentially stressful situation into an incredibly smooth and enjoyable one. From the moment of arrival, Lazarus offered a welcoming demeanor. He listened to needs and concerns, asking questions about lifestyle, budget, and driving habits. This personalized approach ensured that I felt heard and understood throughout the entire process. Lazarus had extensive knowledge about the various models on the lot. He patiently explained features and benefits. This transparency empowered informed decision-making without feeling overwhelmed. There was no pressure to consider extras, only guidance in finding the right fit. The test drive was equally positive, allowing me to get a feel for the vehicle without any rush or pressure.Lazarus offered helpful commentary during the drive, highlighting the car's performance and features. Even the financing process was seamless. The team at Nalley clearly explained the options, detailing terms and conditions without hidden fees. Beyond the initial sale, Nalley Lexus demonstrated a commitment to satisfaction. Lazarus followed up to ensure satisfaction with the purchase and offered helpful resources. This after-sales support solidified a positive impression of the dealership. Overall, the first-time car buying experience at Nalley was excellent, thanks to the outstanding customer service from Lazarus and the team. Their focus on honesty, personalized attention, and genuine support transformed a potentially stressful situation into an enjoyable journey. Nalley Lexus Roswell is highly recommended to any first-time buyer seeking a hassle-free car buying experience.

We had a great experience with Nalley Lexus Roswell Jeramy and Jose we a pleasure to deal with. We would highly recommend this dealership.

Car we wanted was available and we were greeted by Mr. Park who helped us through the purchase process.

Johnnie was great to work with - very impressed with his professionalism

I had a great experience and the staff was outstanding. Ken Z. was my salesperson and made the whole purchase as stress free as possible!

The purchase went very smooth and your sales person Kevin Houser was very thorough and took the time to explain everything.

Braxton Maybe was my sales person, he made it very simple and easy for me. I live almost 2 hours away from your dealership. I was able to handle everything by phone or email including the trade in of my existing car. A very pleasant experience.

Excellent customer service with my car purchase with Armand. I greatly appreciated his professionalism and patient demeanor.