good

i was visiting family in georgia when the issue with my car occurred. was having to drive back to ky and the team got me taken care of immediately

great overall experience

wonderful, timely, no complaints!! :-)

very satisfied

the visit itself was great once i spoke with the service manager. i did not rate a 5 because of my experience with the person answering the phones. my rx broke down and required aaa. i called to let them know that i was going to drive straight to the dealership. she said "no" i could not. an appointment was required. this was not an option. this was the second time in 24 hours i had to call aaa. i was coming. she said no and i just hung up on her. upon my arrival, i was asked if i had an appointment. i said "no, just point me to the service manager." the service manager was able to calm my frustrations. the service advisor that helped was also great. with all of the changes over the last 2 years, i don't recognize anyone anymore and i feel like a stranger in a dealership that i've been going to for 15 years.

excellent

Brandy is great. She is very responsive, helpful and a real joy to work with on my Lexus needs.I did not buy a new car. I had service done on the one I bought from Nalley Lexus in 2019.

will made it very comfortable!

very accommodating and pleasant environment