great service and service rep david awesome

my car was towed to the dealership on a saturday morning. they couldn't get to it on saturday so they gave me a loner car. they got to my car on tuesday morning. the problem was a one year old red lexus battery had shorted out, killing the battery and shutting everything down. the service tech kept me informed and was very helpful. he did a great job. i got a new battery at no cost to me and i was/am a happy customer.

great service

excellent

great customer service and kept me well informed

quick. no problem

folks were pleasant and work was done as agreed.

there is a difference in the service time. the person they assigned me to wasn't there and they had to get me someone else. i waited over 15 minutes before someone asked me if i was being helped. then finally someone said they would find out what was going on. then they finally checked me in. gave me a price that was 75 more than what i said on the website. proceeded to tell me that it didn't include certain services that they would recommend. it bothered me that they didn't ask me first if i wanted the extra. they threw it in there and only because i questioned it would i have known. then i thought they were open until 7 and had someone take me from work. i got a call asking me when i would be there because they were closing the doors. i told them i was on mansell. could she please wait. less than 5 minutes. she said no but sent me a link for payment and then would leave the keys at sales. it just wasn't the best service that lexus is known for.

The sales and financial services were great. Both Rami, Danielle and Shashank.

It was great!