Alex was amazing, from The time that I talk to him on the phone up until the time that I walk through this dealership. He is the kind of customer sales person that everyone needs, he’s patient he’s not pushy and he gives you everything you need to know. I am so grateful he answered the phone when I called.

I have been pleased each time I bring my 2012 Lexus 350 to Nalley for the checkup. Without providing names, I am also very pleased with the service from my technician. Thank you. Barbara Goodwin

Will Gallagher is pleasant and helpful, I always feel confident in the team and know my car is being treated with care.

This was the best service visit we’ve ever had at Nalley: quick appointment scheduling, knowledgeable staff, good communication, car ready when promised, no waiting, and friendly handoff of our newly washed vehicle.

Very professional and helpful, answers all questions knowledgeable in a timely manner.

Had a pleasant experience.

Logan was very friendly and professional. The car was done in less time and the car wash was pretty good. I will be bringing our is to Lagan soon.

The repair itself was handled very well. I was kept updated throughout the process, which I liked very much. What made the visit fall short of five stars is the fact that it has become common for me to call and schedule service and be told by the phone operator that what I want done can be handled in one day, but then I arrive and am told I'll have to leave my car for days. Also, this time the courtesy vehicle that was provided was not thoroughly cleaned out on the inside. There was something that looked like mud (or worse) left inside the console.

On arrival, I was greeted promptly, and showed to the office of the service writer. My tire had been penetrated by something like a screw. The model of my tires was discontinued, so I would need to replace both back tires to ensure they were properly balanced. She looked back at my service history and annual low mileage use, and suggested that I get my annual service done that day. I was a little surprised that it could be done in the remainder of the day. I had a complimentary soft drink and snack in the waiting area. The service writer came and told me that the location didn’t have the tires needed for my car in stock, and she would order them. It only took a few minutes to sign up for the free loaner car, and I was on my way home. After the long holiday weekend, she called me on her day off to tell me that my car would be ready the next day. On my return, she told me that they had found the exact tire I needed to replace my damaged tire, meaning that I only needed to buy one tire, saving me more than $200. Everyone was always respectful of me and my time and even held open doors I went through. My perception was that the staff was always trying to give me what I wanted, and that they succeeded within the limits of what was available.

Prompt