efficient

Excellent customer service.

Best customer service as always!

Efficient and professional

Great service.

Exceptional service again.

Always great. Friendly, efficient service

Armand Ngabe was our salesperson. He did a good job at trying to make it a great experience, but unfortunately, it took multiple trips to your location (we don’t live very close) to figure out the remote start feature since no one thought to inform us that this feature is inoperable without a subscription (manager Raleigh didn’t divulge this information either and caused us to be forced to come in another day for service since he apparently was also unaware). Then the service advisor found the incorrect mileage inputted during the CPO process by Lexus which makes us wonder what’s going on with the pricing since it was also incorrectly advertised as having 2 owners instead of 3. Still, we were unable to resolve the remote start issue while spending another 2 hours at your service center, which was the 3rd day in a row at your location. What severely overshadowed the aforementioned situation, however, was the interaction with Han Oh during the purchasing process. His extreme arrogance and blatant disrespect for the customer will be the #1 reason we cannot recommend Nalley to anyone as a good experience. Not only did we get zero discount on the car and actually ended up paying slightly MORE than the advertised price, he severely lowballed our trade and interrupted every part of the conversation while we were negotiating. He was simply unopen to negotiation, like a Carmax or Autonation. I didn’t expect this from a Lexus dealer as I previously purchased a new Lexus at Hennessy a few years back (flawless experience). It was like talking to a brick wall when it came to seeing what Nalley was willing to do to “earn our business.” Han Oh is a SEVERE detriment to our repeat business at Nalley. Luckily for Nalley, this was the only certified model in our price range so we still made the purchase. But there was nothing done to earn any business other than Armand being a very friendly and respectful employee. We were just another number, another transaction to Han Oh. Muhamed was a professional and excellent with his customer service skills as well, but he was just moving the deal along as that is his job in F&I. So do we feel like we got a great deal at Nalley? Nope. We feel we should’ve waited a little longer but honestly, we don’t have the time to waste as I work out of town a lot, and we do feel our time was wasted after the purchase. We were going to award 3 stars out of 5, but gave another star due to Armand doing his best to make things better by having the GM agree to some wheel repair on the car. Ultimately, Han Oh is the reason we can’t award 5 stars though. This is very unfortunate for Armand, and we don’t feel Armand should be penalized for Han Oh’s performance.

It was fine

Brandi is the best!