We had purchased a new LexysLS500 from another fender and wanted a few things checked . I also wanted a few guidance directives! Nalley accommodated both with professionalism ... as always... which is one reason we bought a second Lexus!

As always, excellent service. our thanks

Well, it started out really well until the service dept made an oops and delivered my Lexus 350 ES Fsport to my home as a courtesy. The car was receiving a safety recall that replaced the fuel pump. Well, it was installed incorrectly, OMG, and when my wife pulled it in the garage fuel leaked out everywhere!! I can't say the ladies answering the main phone line were that compassionate or even that caring, but they did tell us to have it towed to them. What? A blessing has turned into a curse and a safety issue at worst. Well, we did tow it, and thank goodness we have the roadside assistance. Now what. Well, Lexus stepped it up and provided a courtesy vehicle and no it was no where near like my ES 350, but it will suffice. Now what the heck is happening with our car as fuel leaked inside...oh boy. We were stalled out until the assistant service manager Kevin Lombard stepped in. Wow. Now, he not only explained what happened, and how it would be resolved, but he cared and kept in touch. That is platinum service and we are now happy as we have the car back and with no fuel smell....thanks Kevin. And thanks Lexus. This is my 3rd car from nalley and not may last....

Great service!

The service was great as expected. I did have an issue from the service, which the Service Director was very helpful and prompt in resolving

The dealership was being remodeled and the man in charge of my service directed me to a quiet area to get away from the loud machines. Then as the time of service was longer than expected, Do/ “Dough” the service man, kindly explained my service was no charge to me due to the length of time. He apologized and certainly made me feel that I was respected. Thank you !

I was taken care off without any issues thanks

Brandi Maday is my all-time favorite service writer. She knows the business inside and out, and I believe she’s always looking out for me. Even if I bought a car at another dealership, I would bring it to Nalley so I could work with Brandi!

I live much closer to 2 other Lexus dealers. I love how efficient this location is. The safety precautions and cleaning standards were great. Even though my regular service rep wasn't there, I felt I still received excellent service.

Great!