Very welcoming and helpful place. On the other hand picking up my car was not as pleasant. I had to ask 3 people to help me. Then finally a young man helped me because Igore was not working that day. I young woman, said to just wait at a chair and someone would come. Finally I got up and the kind young man took the time to help me pay for my service.

Our salesman, Lazarus, kept us informed on upcoming deliveries and was well informed on what we were looking for.

I reserved a next day appointment online. I met Igor, the service manager who carefully noted my issues. He advised me that he was setting up diagnostic testing to determine the next steps. I waited in the lounge to be called back to Igor’s office to discuss the findings.

Fast, responsive and easy!

All good

Anthony was very kind and speedy service

Overall it was a good experience, but the fact that my 2022 certified ES with 16k miles may have a brake issue and it’s not covered under any warranty is concerning. I get the “wear and tear” bit, but a brake system, especially from a company like Lexus, should be covered at 16k miles, period. Also, the fact that you want to charge me ~$90 for wiper blades is a joke. I replaced them myself for $16. I get the OEM stuff but come on.

I had a great experience. Lazarus was a great sales rep and truly gave me the luxury experience. I have already recommended friends and family to the Lexus in Roswell.

Did good work

Jordan was instrumental in helping my husband find the best person to talk with regarding our recent experience with Nalley Collision Center.