Ok

Dave made the whole car buying process painless!

I did not give 5 stars bc there is always room for improvement. Initially it took hours to get a service appointment.

Brandy provided excellent service!

Doh and his team are always on point! My car is always taken care of. Having loaner really helps but perhaps the staff who does the car loaners should be more diligent about making sure cars are clean. The loaner I received had coffee stains on the passenger seat that I had to clean myself. I didn’t bother telling the staff because they were busy. I thought it was just the only dirty area. Until I checked the back seat, there were cookie crumbs. I am grateful for the loaner. But I thought that cars are supposed to be super clean especially that there’s COVID-19 pandemic. This comment is for the purpose of improvement, not to have anybody in trouble. Thank you.

Extremely satisfied with your services and Cameron Lee

Thanks

I was not very impressed with the service personal assigned to me. He needs to work on his communication skills and he was not very concerned with my issues. Told me it was like that in all Rx350’s. I knew it was an issue that was not a problem when I bought the car. I had to ask for the service manager who was fantastic. He listened attentively and found out what was wrong with my car. I have purchased 3 RX 460’s from your dealership.

Great service

Dave was excellent in his knowledge of Lexus. Was not pushy on us making a choice.