My personal thanks & appreciation again to Will Gallagher for his very professional approach & knowledge to my many questions & also his patience regarding my profound hearing loss. As my car has achieved some 86000 miles I was also particularly pleased that it passed your dealers rigid inspection with flying colors. This is why I bought a LEXUS in the first place. HOWEVER, as I requested, Will also provided me with a 90,000 mile Service Quotation. I am still in a state of shock. When the service is required, I sincerely hope that a very good compromise can be achieved in my favor. Until then, thank you for your continued interest. Wayne F. Page

Excellent service as expected.

We were informed throughout the process. Friendly staff!

Very professional and courteous staff

On time and good quality.

The shop was very busy. I watched my car sit for over an hour, then had service for about 20 minutes (oil/rotate). It was another 15 minutes before the invoice was ready. When I started it the next day the Maintenance Warning came on. I reset it myself. I sure hope they actually did the oil change!

Excellent service visit . All five Stars

The entire experience of having my car serviced at Nalley Lexus was A-Plus from start to finish. After a prompt and professional intake, I was communicated with consistently both in person and via text message. The repair was completed faster than expected, though it was no particular worry because the waiting area allowed me to "set up shop" with my laptop as work as well as if I was in the office. You can't beat the over-and-above service that Nalley Lexus provides.

The services I had performed went well. The repair process was longer than usual but that’s understandable due to high customer demand. I would have given a five star rating but there was a recommended service that was surprising. I had the high pressure fuel pump gasket (left side) replaced about a year ago and I received a recommendation to replace it again during this service visit. I didn’t understand why it would require replacement so soon. Either it was not replaced a year ago or it was installed incorrectly a year ago. The service advisor that checked me out was unable to explain which explanation was fitting. When I spoke with my original service advisor after seeing the recommendation, I advised him that I had that particular service performed on a previous visit. He checked my vehicle’s service history and noticed that the gasket had been replaced during a previous service. He stated that the gasket would be replace again without any additional charge. I appreciated the way he rectified the issue but I didn’t expect to have a repeat issue at Nalley Lexus. I have been a Nalley (Acura, Infiniti) customer for over 18 years and I’ve never had an experience of this nature. I will remain a Nalley customer because I do understand that nothing in life can always go according to plans and I found a great deal of comfort in how the problem was resolved. Good customer service is key in retaining loyal customers and I am pleased with the outcome.

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