Very professional and fair.

Good

!!

My representative was really great- kudos to Anthony. As we were not sure what was causing the engine sound that I came in to have checked, he correctly and thankfully turned to a senior master mechanic for the diagnosis. Repairs took longer than I had anticipated for what was to be done, and the cost for replacing the part (alternator) was pretty steep compared to what I researched on the internet for a Lexus repair. But 48 hours later ( no loaners were available) I had my car back and no issues since. I will say although I did agree to two other items that were suggested for immediate attention- neither of those items were mentioned on the “complete inspection” from a visit just in May. I did/do appreciate the discount Nalley Lexus offers for Seniors. I found the Service Center incredibly busy the day of my appointment- every chair in the waiting areas was filled! And I also understand that many people were just getting back to “routines” after quarantine - so I was not at all flustered by the business. Kudos to the service department as I know they were busy long before I appeared and long after I had my service completed.

Great service. Brandi was awesome.

Mo was great as alway.

Efficient and clean. Covid safe

Thank you for going out of your way to make it easy for me to have the recall service done. You brought me a loaner car to Woodstock, picked up my car, serviced, detailed and returned my car back to me. Thank you Service Dept!!!

Thanks for taking car of our car an fixing all recalls

Service courteous and professional